Communications Officer/Dispatcher (Entry Level/Lateral)

About the role

The Communications Officer is a critical role in the delivery of public safety services, serving as the initial point of contact for those in need of assistance.

Responsibilities

• Answer emergency and non-emergency calls for service
• Enter call information into the computer using a CAD System and update information in a timely manner
• Communicate with callers to obtain accurate and essential information
• Relay information to appropriate agencies and responders
• Process multiple calls simultaneously
• Assist other employees as needed
• Attend mandatory trainings and meetings

Requirements

• High school diploma or equivalent
• One year or more experience in the public safety field
• CPR/AED Certification
• Ability to type at least 35 words per minute NET
• Valid driver's license

Qualifications

• Basic experience in computer terminal operation in a Microsoft Windows environment
• Knowledge of the Spokane regional service area, including streets and landmarks
• Experience operating a TDD/TTY for hearing/speech impaired callers
• Ability to respond to text to 911 applications and operate other computer programs as necessary
• Ability to obtain Telecommunicator 1 and 2 Certifications

Skills

• Excellent communication skills
• Confidence and empathy in stressful situations
• Ability to handle sensitive information professionally
• Technical proficiency with computer systems and software

Benefits

Details about benefits will be provided in a separate document.

Pay

Details about pay will be provided in a separate document.

Schedule

Details about the schedule will be provided in a separate document.