Communications Officer

Summary

The Communications Officer performs specialized radio and communications work. This position receives incoming non-emergency and emergency calls, prioritizes calls received, and relays information via available communications systems to appropriate field personnel. This job is responsible for coordinating departmental communications, general requests or emergencies, via telephone, radio, intercom and via the hospital public airway system.

Responsibilities

• Operates emergency and non-emergency communication systems; receives requests for service by telephone; obtains and relays necessary information efficiently and accurately; gives callers direction and instruction as necessary.
• Monitor all security alarm systems to include: fire alarm, generator alarms, medical gas alarms, door alarms and trauma pager.
• Operates numerous highly technical computer systems including the Computer Aided Dispatch (CAD)
• Maintain records of all service requests, emergency calls and priority alarms.
• Monitors the public safety video system throughout the system.

Requirements

• At least 2 years related experience (i.e. Customer service, healthcare, hospitality, security, law enforcement or military) required.
• High School diploma or GED required.
• Must obtain one of the following certificates: Public Safety Telecommunicator through TX A&M Engineering Ext Service or Basic Telecommunications Certificate through North Central Texas Emergency Communications (NCT9-1-1), both meet TCOLE requirements. Effective 11/13/2020 new employees must obtain TCOLE certificate within 60 days of hire.
• Valid Texas Driver's License required.
• Basic Life Support-2R-BLS essential. Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements – Time Frame: 60 Days.

Benefits

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure.
• Paid Parental Leave (up to 12 weeks).
• Caregiver Leave.
• Adoption and surrogacy reimbursement.

Schedule

Weekend days; Fri, Sat, Sun, e/o Mon 6A-6P. On-Site. Location: Dallas, TX.

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