COMMUNICATIONS OFFICER 1

Job Duties And Other Information

• Receive and respond to informational requests by officers/agents.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries.
• Alert the nearest officer/agent, dispatch to location, and relay the information.
• Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
• Maintain proper record keeping and update desk log during communications.

  Required Special Requirements

  • All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.
  • All persons appointed to this job must meet the terminal operator certification/re-certification requirement within six months of employment.

  Minimum Qualifications

  • Six months of experience in transmitting and receiving messages by radio or in administrative services.
  • Six months of training in a business or clerical-related curriculum in a business school or technical institute.
  • Fifteen semester hours of college training.

  Selected Core Competencies

  • Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
  • Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.
  • Using Data: The ability to use relevant and valid data to inform a recommendation for action.

  Selected Preferred Competencies

  • Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
  • Acting with Ethics and Integrity: The ability to be consistent, honest, and a trustworthy steward of State resources.
  • Demonstrating Initiative: The ability to assess information and take action independently to help the organization achieve its goals.
  • Developing Performance: The ability to assist others in advancing their skills, knowledge, and performance levels over time.
  • Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.
  • Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.
  • Learning Actively: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.

  Preferred Skills

  • High level of multi-tasking.
  • Proficient typing skills.

  Pay and Benefits

  • Biweekly salary.
  • Shift differential pay of $3.20 per hour for working outside of normal business hours.

  Application Information

  • To apply for this vacancy, click on the "Apply" link above and complete an electronic application.

  Location of Work

  • Statewide.

  Job Specification

  • Function Of Work: To receive and respond to requests from enforcement officers/agents through telecommunication equipment.
  • Acts as the point of contact with the general public for emergency situations, accidents, complaints, etc.
  • Level Of Work: Entry.
  • Supervision Received: Direct from a Communications Officer Supervisor or higher-level personnel.
  • Supervision Exercised: None.

  Job Distinctions

  • Differs from Communications Officer 2 by the absence of experienced-level duties.

  Additional Information

  • For further information about this vacancy, contact: Department of Public Safety ATTN: Human Resources P.O. BOX 66614 Baton Rouge, LA 70896 Fax: 225-922-0528 DPSHumanResources@la.gov.
  • The Department of Public Safety and Corrections, Public Safety Services, is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.

  Rating Examples

  • Rate your ability to act with ethics and integrity based on our definition: The ability to be consistent, honest, and a trustworthy steward of State resources.
  • I have no experience and/or am uncomfortable acting with ethics and integrity.
  • Explanation: I have not had formal training or experience in ethical decision-making or maintaining integrity in a professional setting.
  • Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas.
  • I can communicate effectively.
  • Explanation: I have basic communication skills but could benefit from additional practice and feedback to improve my ability to convey information clearly and appropriately.
  • Rate your ability to learn actively based on our definition: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.
  • I can learn actively.
  • Explanation: I enjoy learning new things and have a natural curiosity, which helps me adapt quickly to new situations and acquire necessary skills.
  • Will you be able to meet the requirement of working various shifts?
  • Yes.
  • Explanation: I am flexible and adaptable to different schedules, including days, nights, holidays, and weekends.
  • Are you related to anyone employed with the Department of Public Safety, Public Safety Services?
  • No.
  • Explanation: I do not have any relatives currently employed with the department.
  • Have you ever been on probation or sentenced to jail/prison as a result of a felony conviction or guilty plea to a felony charge?
  • N/A.
  • Explanation: I have not had any legal issues that would disqualify me from the position.