Communications Manager - Sales Activation & Scale

About the role

The Customer Experience (CX) Marketing team is responsible for differentiating Cisco’s CX, positioning it as a personalized, proactive, and predictive experience that defines our market leadership. As the engine behind our communication strategy, you will partner closely with geography leaders to articulate how Customer Experience (CX) drives unmatched value across our portfolio, with Cisco IQ serving as the primary delivery vehicle. This role is central to scaling our impact by creating engaging content that resonates across diverse global markets and sales enablement organizations.

Application window closes: 10/26/2026

Responsibilities

• Establish a consistent cadence with geography leaders to communicate opportunities and ensure services are central to every sales motion.
• Partner with internal communicators, executives, and external vendors to translate core messaging into compelling visuals and narratives.
• Iterate rapidly on communications, accounting for geographic nuances to ensure content resonates across diverse markets and channels.
• Partner with enablement teams to champion Cisco IQ through global learning and sales training ecosystems.
• Own the production and design of deliverables to engage and drive momentum within the sales organization.

Requirements

• Bachelor’s degree plus 7 years of related experience, or Master’s degree plus 4 years of related experience.
• Proven track record of driving engagement and adoption within large-scale sales organizations.
• Exceptional ability to synthesize complex technology into clear, accessible, and persuasive communications.
• Proven experience leading portfolios of strategic programs with enterprise-wide impact, ideally within a large, matrixed organization.
• Experience collaborating with and influencing cross-functional stakeholders, executives, and external vendors.

Preferred Qualifications

• Excellent cross-functional collaboration skills.
• Strong communication skills with a proven ability to drive measurable impact.
• Ability to thrive in a fast-paced environment and adapt to shifting priorities with operational complexity.

Benefits

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

• Medical, dental, and vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Grants of Cisco restricted stock units (vesting over defined periods)
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees: 16 days of paid vacation per full calendar year (accrued at 4.92 hours per pay period for full-time)
• Exempt employees: flexible vacation time off program (no defined limit, subject to availability and business limitations)
• 80 hours of sick time off provided on hire date and each January 1st, with up to 80 hours of unused sick time carried forward
• Additional paid time away for critical or emergency family issues
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses for non-sales roles (subject to Cisco policies)
• Employees in Illinois participate in a unique time off program to meet local requirements

Pay

Starting salary range for U.S. and/or Canada locations: $145,200.00 to $184,100.00 (not including incentive compensation, equity, or benefits). Individual pay is determined by hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Location-specific ranges:

• New York City Metro Area: $145,200.00 - $212,100.00
• Non-Metro New York State & Washington State: $129,100.00 - $188,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided include base pay and sales target incentive compensation combined. Employees on sales plans earn performance-based incentive pay on top of base salary, split between quota and non-quota components. Quota-based incentive pay structure: 0.75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% for each 1% between 50% and 75%; 1% for each 1% between 75% and 100%; at or above 1% for each 1% above 100% with no cap. Non-quota-based sales performance elements may pay 0% up to 125% of target. Cisco sales plans have no minimum threshold for sales incentive compensation.

Schedule

U.S. employees are eligible for paid time away as described in Benefits, subject to Cisco’s policies. Exempt employees participate in Cisco’s flexible vacation time off program (no defined limit, subject to availability and business limitations). Non-exempt employees receive 16 days of paid vacation per full calendar year, accrued at 4.92 hours per pay period for full-time employees. Employees in Illinois participate in a unique time off program to meet local requirements.