Communications Manager, Risk & Issues, Devices & Services

About the role

Amazon is looking for a high-judgment Communications Manager to join their global Trust & Reputation team. This role focuses on risk and issues management for consumer technology businesses including Alexa+, Ring, Kindle, Fire TV, and Amazon Leo.

Responsibilities

• Define and build the issues management approach for one of Amazon's Devices & Services programs.
• Identify potential risks, develop comprehensive communications strategies and playbooks to address them.
• Provide counsel on business and policy decisions.
• Manage reactive issues and news cycles.
• Execute communications strategies that protect and strengthen customer trust.
• Work across a wide range of topics from customer experience and privacy/security issues to environmental, safety, and broader societal concerns.
• Navigate a matrixed global organization, building strong cross-functional relationships with business, legal, and public policy leaders.

Requirements

• Bachelor's degree
• 7+ years of recent professional communications or public relations experience
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Proven track record in issues management and/or public affairs

Qualifications

• Excellent judgment
• Earn trust with internal stakeholders
• Dive deep into complex topics
• Clearly articulate ideas in written and verbal communications
• The ability to anticipate potential headwinds and effectively advocate for decisions that protect the long-term interests of Amazon and its customers is essential

Skills

• Self-starter who thrives in fast-paced, high-stakes environments
• Loves diving into complex consumer technology issues

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.