Communications Manager

Position Summary

The Communications Manager is responsible for engaging audiences of The Center for Family Support across all communications channels. In collaboration with Development, Human Resources, Program, and Executive Teams, create content to communicate CFS’ mission, values, priorities, programs, employment opportunities, activities, and initiatives.

Responsibilities

• Develops and executes multi-channel communication strategies that elevate CFS’ mission, strengthen brand identity, and engage diverse audiences including participants, families, staff, donors, and community partners.
• Creates compelling written, visual, and video content for WordPress websites, Constant Contact email campaigns, social media platforms, and internal communication channels to ensure consistent, mission-aligned messaging.
• Translates program impact, participant experiences, and staff achievements into authentic stories that highlight CFS’ person-centered values, innovation, and leadership in the I/DD field.
• Maintains and strengthens CFS’ brand across all materials; develops templates, style guides, and CFSNJ-specific branding to ensure cohesive, professional, and accessible communication.
• Produces and edits video content featuring participants, staff, and community partners; leverages multimedia to enhance engagement and expand CFS’ digital presence.
• Manages WordPress site updates, optimizes user experience, and builds targeted Constant Contact email campaigns that support recruitment, fundraising, and organizational visibility.
• Plans, schedules, and analyzes social media content; uses data insights to increase reach, engagement, and audience growth across platforms.
• Designs and distributes clear, timely internal messaging, including newsletters and staff updates; strengthens organizational culture and reinforces mission and values.
• Partners with Development, HR, Program, and Executive Teams to gather information, align messaging, support recruitment, and advance organizational initiatives.
• Cultivates relationships with donors, vendors, government partners, and community organizations; highlights partnerships and supports stewardship efforts through strategic communication.
• Oversees timelines for campaigns, newsletters, events, and publications; ensures consistent content flow and timely delivery of communication materials.
• Designs and produces brochures, flyers, reports, and event materials that support program needs, recruitment efforts, and fundraising initiatives.
• Understand the I/DD landscape; applies knowledge of intellectual and developmental disabilities, person-centered practices, and sector-specific terminology to ensure accurate, respectful, and empowering communication.
• Apply technical proficiency in communication tools such as Microsoft Office 365, graphic design tools, video editing software, and digital communication platforms to produce high-quality content.
• Engage staff, participants, and families with empathy and professionalism; build trust and foster open communication across the organization.
• Operate as a self-starter who anticipates needs, manages competing priorities, and adapts to evolving organizational goals with sound judgment.
• Maintain strong attention to detail, meet deadlines, and ensure high-quality execution of all communication projects.
• Uphold ethical standards, protect sensitive information, and represent CFS with professionalism in all internal and external communications.

Qualifications

• Bachelor’s degree preferred.
• 4+ years of experience in communications and marketing.
• Knowledge and experience with the intellectual and developmental disabilities or related field preferred.
• Experience with video editing, website maintenance, graphic design, social media, and email marketing.

Skills

• Strong interpersonal and writing skills.
• The desire to build external relationships.
• A strong collaborative partner.
• An understanding of the I/DD landscape.
• A “self-starter” and goal-driven mindset.
• Excellent organizational abilities including collaborating, planning, delegating, program development, and task facilitation.

Benefits

Our industry-leading benefits include 401(k), Dental Insurance, Flexible schedule, Health insurance, Life insurance, Paid time off, Referral program, Tuition reimbursement, Vision insurance, and more.

Pay

USD $70,000.00 - USD $80,000.00 /Yr.