Communications Manager

Fortidia is seeking a Communications Manager to develop and execute internal and external communications strategies for our Lakewood, CO office. This hybrid role focuses on engaging franchise owners, headquarters employees, customers, prospective owners, and the press across our brands: AlphaGraphics, PostNet, and World Options.

About the role

The Communications Manager acts as the strategic owner of communications for Fortidia US, responsible for building communication strategies, developing brand narratives, managing internal and external messaging, and driving engagement across multiple audiences. This role covers both strategy and execution, including writing, production, and measurement.

You will work closely with franchise owners to refine messaging, test new formats, and adapt plans based on feedback. The role involves shaping internal communications to ensure relevance and engagement, as well as amplifying external stories through media relations and thought leadership.

Responsibilities

• Build the communications strategy for Fortidia US aligned with business priorities and communicate the rationale behind strategic decisions.
• Define the narrative for each brand and ensure consistency across internal and external communications.
• Design the audience and channel strategy, including communication cadence and channel purpose.
• Establish communication metrics, measure effectiveness, and report results to leadership.
• Advise leadership on communication strategies related to growth, organizational change, and sensitive situations.
• Build and maintain a feedback loop with franchise owners through advisory groups and listening sessions.
• Test messaging and communication formats with franchise owners before broad distribution.
• Adapt communication plans quickly as business priorities evolve.
• Own the editorial calendar and manage the communications request process across departments.
• Own the communications calendar for franchise owners across all three brands, including what is communicated, to whom, and when.
• Write and produce newsletters, leadership updates, launch announcements, and other recurring communications.
• Segment communications to ensure franchise owners receive relevant and actionable information.
• Develop content featuring franchise owners, their successes, and best practices.
• Manage internal communications for headquarters employees, including company updates, leadership messages, and organizational announcements.
• Lead communications for major initiatives including annual conferences, product launches, and organizational changes.
• Monitor communication performance through engagement metrics and franchise owner feedback to continuously improve communication effectiveness.
• Develop and execute public relations strategies, including media outreach and relationship management.
• Build executive thought leadership through articles, speaking opportunities, podcasts, and award submissions.
• Develop stories highlighting franchise owner and customer successes for media and owned channels.
• Write and manage press releases, company announcements, and messaging for high-profile or sensitive situations.
• Partner with marketing and social media teams to maximize earned media opportunities across owned channels.

Requirements

• Bachelor's degree in Communications, Journalism, Marketing, English, or a related field.
• Excellent mastery of written and spoken English.
• Minimum of 5 years' experience in communications, public relations, journalism, or a related field with strong writing responsibilities.
• Experience leading internal and external communications programs, or significant experience in one with exposure to the other.
• Demonstrated success developing communications strategies and gaining leadership alignment.
• Experience defining communications metrics and reporting results to senior leadership.
• Experience working directly with franchise owners, field teams, dealers, members, or similar audiences.
• Media relations experience with a demonstrated track record of securing media coverage.
• Strong editorial judgment with the ability to write across multiple brand voices.
• Experience managing multiple brands and balancing competing stakeholder priorities.
• Proficiency with AI tools to streamline workflows and maximize efficiency.
• Franchise, multi-unit, or distributed network experience preferred.
• Crisis or issues communications experience preferred.
• Familiarity with email and communications platforms and interpreting engagement data preferred.
• Collaborative spirit, with appreciation of diverse perspectives.
• Bold, passionate, tenacious, and curious mindset, not afraid to explore new ideas and challenge the status quo.

Schedule

Hybrid schedule: Work from home Monday and Friday, in-office Tuesday, Wednesday, and Thursday.

Pay

$90,000–$110,000 gross annual salary + bonus + benefits. Final compensation will depend on experience, skills, and internal equity criteria.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Parental leave
• Training and development opportunities
• Employee discounts
• Flexible schedule
• Free food and snacks
• Company parties
• Bonus based on performance
• Volunteer time off
• Employee Assistance Program (EAP)
• Health Savings Accounts with company contribution
• Opportunity for advancement