Communications Manager

Position: Communications Manager (N232) | Department: Administration | Reports to: Associate Director of Strategy | Location: 2920 International Blvd., Oakland, CA 94601 (Native American Health Center) | Work Hours: Full Time, 40 hours/week, 100% FTE | Status: Non-Union, Non-Exempt

About the role

The Communications Manager develops, implements, and oversees Native American Health Center’s (NAHC) Communications and Media Program to strengthen organizational visibility, promote services, support membership and service growth, and advance NAHC’s mission. This position leads external and internal communications, marketing, media relations, branding, and public engagement efforts across social media, agency websites, newsletters, press and media communications, campaigns, print and digital materials, and other communications channels. The Communications Manager establishes communications priorities, identifying opportunities to expand NAHC’s external reach and community presence, and directs resources toward areas of greatest organizational impact. This position also directly develops and produces communications content and materials while supervising and developing Communications staff. Applicants may be requested to provide a portfolio or examples of previous work. The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).

Responsibilities

• Align the vision, goals, and priorities of NAHC’s Communications and Media program with the agency mission, strategic direction, and commitment to the communities it serves.
• Plan, manage, and continuously strengthen NAHC’s Communications and Media Program across digital, print, video, design, web, social media, public relations, and other communication channels.
• Establish and manage communications priorities, projects, and workflows based on organizational priorities, audience impact, and opportunities to strengthen external visibility, engagement, membership and service utilization.
• Identify and implement new approaches, tools, technologies, communication methods, and creative opportunities that strengthen the quality, efficiency, reach, and impact of NAHC’s communications.
• Ensure internal and external communications align with organizational priorities, established messaging and brand standards, and direction from Executive Leadership.
• Supervise assigned communications staff, including establishing expectations and priorities, assigning work, monitoring performance, providing coaching and feedback, completing performance evaluations, and addressing performance or personnel matters in coordination with Human Resources.
• Foster a collaborative and accountable team environment and provide staff with opportunities to develop skills, expand capabilities, and assume increasing responsibility.
• Manage communications and media inventory, equipment, services and scheduling.
• Identify and pursue external communications, marketing, media, partnerships, and community engagement opportunities that expand NAHC’s reach, strengthen its public presence, and connect the agency with new audiences.
• Lead the development and implementation of integrated communications and marketing campaigns that promote NAHC’s programs and services, strengthen organizational visibility, support membership and service growth, engage community audiences, and advance fundraising or other organizational priorities.
• Cultivate and maintain relationships with media outlets, community organizations,