Communications Liaison

About Arista

Arista is revolutionizing advanced pet care through seamless navigation and support that benefits pets, pet owners, and veterinary professionals. The company is committed to a collaborative workplace where people feel valued, empowered, and inspired to grow.

Core Values & Culture: Arista’s Core Values guide how team members treat clients, pets, the referring veterinary community, and one another. The organization focuses on inclusivity, preserving a strong culture, and recognizing individual abilities and accomplishments.

About the Role

The Communication Liaison is a critical role in ensuring patient and client advocacy while coordinating with internal team members for the best possible outcomes for pets. Acting as the “human touch” and organizational hub, this position ensures clarity and compassion in high‑stress veterinary environments.

Responsibilities

• Facilitate the hospital team’s efficiency by managing the flow of basic communication, updates, and information through appropriate channels.
• Coordinate client needs and concerns between “front of house” and “back of house” staff.
• Develop and refine communication protocols to reduce client stress and improve overall efficiency.
• Work closely with the Care Navigation Team to provide a streamlined, well‑organized, and comfortable experience for each client and their pet.
• Act as the client’s advocate, ensuring questions are answered and care is compassionate as the friendly, professional voice of Arista Advanced Pet Care Hospital.

Requirements

• Knowledge of veterinary terminology and processes.
• Commitment to exceptional customer service, high‑quality care, and overall excellence.
• Excellent verbal and written communication skills for in‑person, telephone, video, email, and texting interactions.
• High emotional intelligence with a personable, flexible communication style to serve pet owners and various veterinary teams (general practice, specialty, emergency).
• Strong active listening, empathy, problem‑solving, and conflict‑resolution skills.
• Extremely organized, detail‑oriented, and self‑motivated work style.
• Availability to work in‑person nights, weekends, holidays, and on‑call shifts as needed.
• Ability to meet any position‑specific screening requirements.
• Must be at least 18 years of age at time of hire.

Benefits

• Health, dental, vision, disability, and life insurance.
• Competitive 401(k) retirement plan and Health Savings Account (HSA).
• Robust Employee Assistance Program.
• Paid Time Off & Floating Holidays.
• Personal Pet‑Care Program.
• Parental Pay.
• Flexible schedules.
• Growth opportunities.