Communications Liaison

About the Role

The Communication Liaison is a critical role in ensuring patient and client advocacy while coordinating with internal Team Members for the best possible outcomes for pets. In essence, you will be the “human touch” and organizational hub, ensuring clarity and compassion in high‑stress veterinary environments.

Responsibilities

• Client Communication: Facilitate the hospital team’s efficiency by managing the flow of basic communication, including updates and information through appropriate channels.
• Internal Coordination: Communicate client needs and concerns between “front of house” and “back of house” teams.
• Process Improvement: Develop and refine communication protocols to reduce client stress and improve efficiency, working closely with the Care Navigation Team.
• Patient Advocacy: Act as the client’s advocate, ensuring questions are answered and care is compassionate as the friendly, professional voice of Arista Advanced Pet Care Hospital.
• Additional duties as outlined in the full job description.

Requirements

• Knowledge of veterinary terminology and processes.
• Commitment to exceptional customer service, high‑quality care, and overall excellence.
• Excellent verbal and written communication skills for in‑person, telephone, video, email, and texting interactions.
• High emotional intelligence with a personable, flexible communication style to serve pet owners and veterinary teams.
• Strong active listening, empathy, problem‑solving, and conflict‑resolution skills.
• Extremely organized, detail‑oriented, and self‑motivated work style.
• Ability to work in‑person nights, weekends, holidays, and on‑call shifts as needed.
• Must meet any position‑specific screening requirements.
• Must be at least 18 years of age at time of hire.

Benefits

• Health, dental, vision, disability, and life insurance.
• Competitive 401(k) retirement plan and Health Savings Account (HSA).
• Robust Employee Assistance Program.
• Paid Time Off & Floating Holidays.
• Personal Pet‑Care Program.
• Parental Pay.
• Flexible Schedules.
• Growth Opportunities.

Schedule

Ability to work in‑person nights, weekends, holidays, and on‑call shifts as needed.