Communications Engagement Specialist

Job Summary

The communications engagement specialist will oversee key communication technology platforms such as SharePoint, ADP, OptiSigns, content management systems, and others, ensuring optimal performance and user engagement. This role requires strong expertise in three core areas: communications technology management, content creation, and event planning.

Essential Job Functions

• Lead platform implementations, upgrades, and serve as the subject-matter expert for communications platforms
• Own day-to-day platform optimization, governance, and best practices to ensure consistency, accessibility, and audience engagement
• Partner with internal and external vendors to improve platform functionality and user experience
• Monitor platform performance and trends; analyze data and recommend improvements
• Support the planning and development of company-wide communications initiatives and channel strategy
• Support events such as farm visits, leadership meetings, and training programs, focusing on engagement strategy
• Troubleshoot technical issues and provide expert guidance on best practices to maximize platform performance
• Collaborate closely with the communications team to ensure alignment with branding and communication goals
• Carefully coordinate language translation for visual materials
• Maintain asset files, ensuring proper organization and retention
• Other duties as assigned

Required Qualifications

• Bachelor’s degree in communications, marketing, journalism, or related field, or equivalent experience
• Minimum 5 years of experience in communications, digital engagement, or communications technology
• Deep knowledge and understanding of communications technology tools including AIS
• Strong analytical, creative skills, and technical skills
• Experience managing or supporting communications platforms and engagement tools
• High level understanding of communications platforms (e.g., intranets, employee apps, virtual meeting tools)
• Comfort working with cross-functional stakeholders

Preferred Qualifications

• Strong project management skills with the ability to balance multiple priorities
• Proficiency in content creation tools (e.g., Canva, Adobe Creative Suite)
• Strong writing, editing and proof-reading skills, including video scripts and blogs
• Data-informed mindset with the ability to interpret engagement metrics
• Experience planning and executing internal events