Communications & Engagement Programs Specialist

About the role

The Communications & Engagement Programs Specialist supports divisional operations through coordination and execution of employee engagement initiatives, internal communications, and operational programs. The role develops employee‑facing content and resources, manages program logistics, and supports initiatives that strengthen organizational culture and operational consistency across the division. Working collaboratively with divisional leadership and cross‑functional partners, the specialist enhances the employee experience and alignment across the division.

Responsibilities

• Employee Engagement & Development: Coordinate onboarding, engagement, professional development, and organizational health initiatives; gather and review employee feedback to recommend program improvements.
• Program Coordination: Manage day‑to‑day operational functions for divisional programs, including scheduling, logistics, tracking deliverables, and maintaining documentation.
• Internal Communications: Draft, edit, coordinate, and distribute announcements, newsletters, updates, and other employee‑facing messaging to ensure clarity, timeliness, and alignment with divisional standards.
• Content Development & Resource Management: Create, organize, and maintain toolkits, guides, program materials, and reference documents; keep resources current, accessible, and aligned with employee needs.
• Reporting & Tracking: Maintain organized records, track initiative progress, and support data collection and reporting to inform program decisions.
• Cross‑Functional Support: Collaborate with Human Resources, Creative Services, and other departments to support divisional programs, communication efforts, and continuous‑improvement activities.
• Protocol & Standards Support: Assist in reviewing, maintaining, and developing divisional protocols, procedures, and operational documentation.
• Divisional Representation & Brand Support: Represent the External Relations division in internal and cross‑functional settings, advocating for divisional culture, values, and employee‑experience initiatives.

Requirements

Minimum Qualifications

• Associate’s degree or some college coursework in Communications, Business, Organizational Leadership, Human Resources, Higher Education Administration, Marketing, or a related field.
• Two years of experience in program coordination, administrative support, employee engagement, communications, or related operational support functions.
• One year of experience coordinating projects, maintaining operational resources, or supporting organizational initiatives in a collaborative environment.
• Experience producing written communications, coordinating employee‑facing materials, or supporting internal communications activities.
• Proficiency with administrative platforms, project‑management tools, spreadsheets, or standard business technology.
• Ability to maintain organized records, documentation, and filing systems in alignment with institutional standards.

Preferred Qualifications

• Bachelor’s degree in a related field (Communications, Business, Organizational Leadership, Human Resources, Higher Education Administration, Marketing, etc.).
• Three years of experience in program coordination, administrative support, employee engagement, communications, or related operational support functions.
• Two years of experience coordinating projects, maintaining operational resources, or supporting organizational initiatives in a collaborative environment.
• Experience supporting employee engagement, onboarding, internal communications, or organizational culture initiatives.
• Relevant experience may be considered in lieu of a degree where accreditation, licensure, or regulatory requirements do not mandate a specific degree.

Skills

• Produce clear, professional written and verbal communications for diverse audiences.
• Manage multiple projects, competing deadlines, and shifting priorities in a fast‑paced environment.
• Use administrative platforms, project‑management tools, spreadsheets, and standard business technology to support operational functions.
• Maintain organized records, documentation, and operational resources in alignment with institutional standards.
• Collect, interpret, and synthesize information from various sources to identify patterns and inform recommendations.
• Support employee engagement, communication, and operational programs through strong organization, follow‑through, and collaboration.
• Coordinate resources, communications, and project logistics across multiple stakeholders and teams.

Core Competencies

• Organization & Attention to Detail: Maintain strong organization and accuracy across assignments, timelines, and operational priorities.
• Ownership & Accountability: Take ownership of assigned work, follow through on commitments, and contribute reliably to divisional success.
• Cross‑Functional Collaboration: Work effectively across organizational levels and internal partners to support initiatives and programs.
• Problem Solving: Identify routine issues, process gaps, and communication needs; propose practical solutions for continuous improvement.
• Adaptability & Flexibility: Adjust to changing priorities, deadlines, and operational needs while maintaining productivity and professionalism.
• Receptiveness to Feedback: Actively seek and apply feedback to improve work products and support professional growth.

Pay

Salary range: $49,084 – $51,538, depending on qualifications.

Schedule

Full‑time, FLSA‑exempt position. Standard business‑hour availability is required, with occasional duties outside regular hours for employee events, training sessions, or divisional needs. Periodic in‑state travel to campuses or meetings may be required.

Benefits

• Telework options available based on eligibility under TSTC’s Telework Policy and State of Texas requirements.
• Reasonable accommodations provided for qualified individuals with disabilities.
• Travel reimbursement for required in‑state travel.
• Professional environment with standard technology and communication tools.