Communications Dispatcher Lateral

About the role

The City of Redondo Beach Police Department seeks experienced Communications Dispatchers to join their team. Ideal candidates should possess a minimum of two (2) years of public safety dispatcher experience and a current P.O.S.T. Dispatcher Certification, or equivalent.

Responsibilities

• Receiving, updating, and reviewing police, fire, and emergency medical service calls and status of rescue units
• Prioritizing incidents and radio traffic
• Dispatching the appropriate police, fire, or rescue units in accordance with established operational guidelines
• Transmitting messages to the appropriate station or location directing unit(s) to respond to calls
• Maintaining direct contact with field personnel and updating responding unit status, as necessary
• Receiving calls for service from the public and private alarm systems, determining the nature of the complaints, alarms, or codes for computer input, and recording the type of incident, locations, and other details
• Inputting the information into the computer to be routed to the appropriate Police or Fire dispatcher
• Working shifts and irregular hours including days, evenings, nights, overtime, and including weekends and holidays
• Providing outstanding internal and external customer service, communicating effectively with the public and fellow employees, solving problems, and proactively creating sustainable solutions to issues
• Supporting the City's mission, goals, policies and objectives

Requirements

• High school diploma or GED equivalent
• A minimum age of 18 years at the time of appointment
• Additional college credits and bilingual skills are desirable
• Minimum of two (2) years as a public safety Communications Dispatcher with computer-aided dispatch experience
• Successfully complete position-appropriate testing simulating the emergency services job
• Completed and passed a California Certified Dispatcher School and hold a current P.O.S.T. Dispatcher Certification, or hold recognized equivalent certification of a State or Municipal Agency
• A copy of your current P.O.S.T. Certification must be included with your application
• Emergency Medical Dispatch Certification must be obtained within 12 months of appointment to this classification

Qualifications

• Computer literacy with knowledge in the use of Microsoft Word and Excel
• The ability to learn the efficient use of the department's computer aided dispatch and Records Management Systems, State, County and local computer databases and other computer systems
• The ability to communicate using email programs and understand and adhere to City policies for information technology

Skills

• Ability to work well under pressure and during periods of high stress
• Multi-tasking capability
• Productive functioning in a fast-paced environment
• Ability and/or willingness to work overtime if requested

Benefits

Details about benefits are available upon request.

Pay

Details about pay are available upon request.

Schedule

Details about schedule are available upon request.