Communications Director for Commercial Bank

Primary Responsibilities

• Strategic Communications & Campaigns- Design and execute integrated communications strategies aligned with business goals. - Develop high-impact content: press releases, executive presentations, thought leadership, and internal messaging.
• Media & External Relations- Lead media relations for Commercial Banking across key markets and sectors. - Secure visibility in top-tier national, regional and trade media advancing key messages; collaborate with social media teams to amplify reach.
• Internal & Executive Communications- Drive internal communications initiatives that align with Citizens’ Commercial Banking missions and values. - Establish and execute strategies to drive colleague alignment around business objectives and culture.
• Performance & Insights- Monitor, analyze and report on communications effectiveness using data-driven insights. - Continuously refine strategies to improve engagement and impact.

Qualifications

• 7-10 years of agency or in-house communications experience, with a strong track record leading integrated communications programs at major brands. Experience in commercial and/or investment banking strongly preferred.
• Deep understanding of commercial banking and capital markets audiences.
• Exceptional written and verbal communication skills, with the ability to simplify complex topics into clear messaging.
• Proven experience advising senior executives and building trusted partnerships across leadership teams.
• Demonstrated ability to translate complex strategies into clear, compelling narratives.
• Strong editorial judgment and crisis management capability; confidence making time-critical decisions and guiding spokespeople.
• Keen news instinct and ability to identify moments for thought leadership.
• Enthusiastic, with a 'can do' approach to all aspects of work.
• Proven ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Bachelor’s degree in Communications, Public Relations, Journalism or a related field.
• Advanced understanding of media monitoring tools for reporting purposes.
• Ability to leverage Generative AI platforms and other advanced technologies in the design and execution of integrated programs.

Key Competencies

• Strong critical thinking skills and strategic acumen
• Exceptional interpersonal and relationship-building skills
• Experience guiding sophisticated thought leadership and high-impact content initiatives
• Collaborative mindset with comfort operating across functions and lines of business
• Confidence operating in fast-paced, high-visibility environments
• Passion for continuous learning
• Attention to detail and accuracy

Hours & Work Schedule

Hours per Week: 40
Work Schedule: Monday-Friday; 4 days in office, 1 day remote in the Boston MA or New York, NY Office

Pay Transparency

The salary range for this position is $137,000 - $204,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills, budget and experience.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Seeker Reported Salary Estimate

If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.