Communications Ctr Operator I

Job Duties & Responsibilities

• Answers and directs incoming telephone calls in a professional and courteous manner
• Completes page requests to hospital staff as appropriate
• Connects calls to a requested extension, department, or individual as quickly as possible
• Provides patient information to callers as allowed under Hospital policy and federal and state regulations
• Determines where the caller needs to be directed if they are unclear, by using non-threatening inquiry techniques
• Queries the appropriate system for the desired name, department, or other information
• Processes long-distance calls for certain departments
• Affords assistance in the maintenance of up to date on-call schedules and contact information for TCH providers and services/departments in the paging system and updating appropriate Communication Center documentation
• Performs other essential job-related duties

About Us

Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world since 1954. We are proud to be an equal opportunity employer and to have been recognized as one of the best places to work in Houston for ten consecutive years.

We have a comprehensive health care network including:

• The Texas Medical Center with expertise in over 40 pediatric subspecialties
• The Jan and Dan Duncan Neurological Research Institute (NRI)
• The Feigin Tower for pediatric research
• Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births
• Texas Children’s Hospital West Campus, a community hospital in suburban West Houston
• Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston
• Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families
• Texas Children’s Health Plan, the nation’s first HMO focused on children
• Texas Children’s Pediatrics, the largest pediatric primary care network in the country
• Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children
• A global health program that is channeling care to children and women all over the world

We are affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Skills & Requirements

• H.S. Diploma or GED required
• Preferred experience as a telephone switchboard operator and experience in a healthcare environment preferred