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Communications Coordinator-Sheriff's Office

Fort Bend County · Richmond, TX · 4 wk ago
Marketing$42/hrFull-time

About the Role

The Communications Coordinator develops, evaluates, and enforces operational policies and procedures to ensure the Emergency Communications Center operates professionally and efficiently. This role serves as a liaison for the Sheriff’s Office Emergency Communications Center, interacting with the public, law enforcement, fire, and EMS personnel. The position supervises and evaluates the performance of 911 Telecommunications staff, ensures compliance with federal and state laws, and manages personnel, including training, scheduling, and disciplinary actions.

Responsibilities

  • Serve as a liaison for the Sheriff’s Office Emergency Communications Center, maintaining cooperative relationships with external agencies and the public.
  • Supervise and evaluate the work performance of 911 Telecommunications staff, providing constructive feedback and ensuring adherence to established procedures.
  • Manage personnel, including motivating, correcting issues, resolving problems, and administering disciplinary actions.
  • Conduct annual evaluations of shift personnel and provide training in work procedures.
  • Perform quality control and improvement for assigned shifts, ensuring equipment maintenance and completion of all work.
  • Schedule personnel to ensure adequate staffing for each shift.
  • Respond to developing situations, alerting appropriate agency staff and emergency personnel, and coordinating with other enforcement agencies.
  • Handle inquiries or complaints related to Communications Center operations, researching and resolving issues while maintaining confidentiality.
  • Answer, enter, and dispatch Law Enforcement, Fire, and EMS calls, including TDD/TTY, and provide medical pre-arrival instructions to the public.
  • Operate technical computer systems, including CAD, TCIC/NCIC, and various emergency response databases.
  • Work during declared Office of Emergency Management events, accepting varying hours and days off as needed.

Requirements

  • U.S. Citizen
  • High School Diploma/GED (Must be 18 years of age or older)
  • Minimum of five (5) years as an emergency dispatcher or five (5) years of law enforcement-related experience with three (3) years in telecommunications.
  • Progressively responsible roles in leadership, training, or supervision within a 9-1-1 communications center preferred.
  • TCOLE Advanced or Master Telecommunications Operator Certification.
  • Knowledge of TLETS, 911 operations, DOS, Windows, PC Hardware, and RS 6000 AIX computer devices.
  • Strong computer, written, and verbal communication skills.
  • Pass the “Criti-call” candidate test, data-entry/dispatch simulation test (3500 KPH or above), and typing test (minimum 35 wpm).
  • Working knowledge of spreadsheets and word processing.
  • Strong interpersonal skills and ability to deal effectively with citizens and employees.
  • Management, organizational, and supervisory skills, with the ability to function independently.
  • Valid Texas Driver's License.

Testing Requirement

All applicants must schedule and pass the required Criticall (911 Dispatcher) Test before moving forward in the hiring process. Contact the Sheriff’s Office Human Resources to schedule the test:

  • Phone: (Penni Fields) 281-238-1586 or (J.R. Galvan) 281-238-1587
  • Hours: Monday-Friday, 8:00 AM - 4:00 PM
  • Location: Gus George Academy Building, 1521 Eugene Heimann Circle, Suite 144, Richmond, Texas 77469

Pay

$42.00 per hour

Benefits

All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide range of great benefits.

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