Communications Coordinator I

JOB SUMMARY

The Communications Coordinator I is an entry-level role responsible for supporting the development and distribution of internal and external communications. This position collaborates with the Communications team to ensure messaging is accurate, timely, and aligned with organizational standards. The role supports communication efforts for caregivers, clients, and administrative personnel across a nationwide workforce.

JOB DUTIES

• Collaborates with internal departments to develop and distribute digital communications for internal and external audiences.
• Writes, edits, and proofreads content for communications, including email, direct mail, and SharePoint.
• Manages and fulfills communication requests through the Fresh ticketing system.
• Maintains website content by adding and updating state events and training courses and distributing registration lists to state coordinators.
• Collaborates with external vendors to translate communications into multiple languages.
• Ledds monthly internal employee engagement communications.
• Promotes data and analytics teams to obtain and validate distribution lists.
• Maintains email performance metrics and escalates irregularities to the Communications Manager.
• Supports senior communications staff in planning, change management initiatives, and execution of communication strategies.
• Aids in execution of large-scale mailings.
• Supports communication support for business development initiatives and special projects.
• Performs other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree in communications, journalism, public relations, or a related field, or equivalent work experience preferred.
• Strong written and verbal communication skills.
• Effective time management and organizational skills with the ability to meet deadlines.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft 365 applications.
• Strong problem-solving skills and ability to think creatively.
• Commitment to professional development, including participation in continuing education training.
• Ability to work flexible and/or extended hours, if needed, to meet job requirements.
• Ability to pass required background screening.

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seek professional growth, or seek new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care. Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

COMPANY INFORMATION

• We are an Equal Opportunity Employer and drug-free workplace.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States.
• Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.