Communications Coordinator 1 (Call Center - Shift: 8am – 8pm)

About the role

Join LifeLink — Join a Life Saving Team! More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today. We are united by our mission: To honor donors and save lives through organ and tissue donation. Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

Responsibilities

• Answers incoming Communications Services’ phone lines.
• Obtains information for death notification referrals/messages and delivers the information to the appropriate staff member according to call schedules.
• Performs initial evaluation of all referral calls to determine if the patient is suitable for potential organ, tissue, and/or eye donation.
• Routes donor referral calls to appropriate coordinators for LifeLink OPOs, LifeLink Tissue Bank and external tissue banks and the eye banks.
• Maintains potential donor referral information via data entry by following established iTransplant procedures and CSD Referral Protocol.
• Processes organ offers from other organ procurement organizations, utilizing iTransplant.
• Communicates with Lions Eye Institute for Transplant and Research, and the Georgia Eye Bank on 30-minute intervals for referral confirmation.
• Participates in a departmental quality assurance schedule, once fully trained.
• Completes and maintains Daily Call Schedule forms.
• Receives tissue culture information (flight information, arrival times, tissues being sent, and processing information) from LLGA, LLPR, and for LifeLink Tissue Bank. Notifies appropriate LLTB Culture Case Coordinator.
• Notifies appropriate LLTB Culture Case Coordinator.
• Receives and maintains call logs for all building and equipment alarm calls for the Foundation (all locations).
• Follows established protocols regarding appropriate notifications.
• Provides phone coverage for other departments during meetings, seminars, and out-of-office closures.
• Communicates and passes on temporary information to fellow Communications Coordinators.
• Researches donor registries and provides documentation to organ recovery coordinators.
• Maintains and provides weekly gate access codes to LLGA staff.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory.
• Maintains and logs after-hours specimen drop-off for Immunology Laboratory