Communications & Content Specialist

About the role

The Communications & Content Specialist is responsible for creating and managing a wide range of communication materials, projects and content across multiple platforms to enhance visibility and engagement for the New Orleans Ernest N. Morial Convention Center (MCCNO). This individual will coordinate and execute building tours, ensuring an engaging and informative experience for guests while effectively showcasing the MCCNO’s facilities.

Responsibilities

• Content Development and Communications: Develop internal and external communications, including news releases, talking points, scripts, quotes, and other content.
• Create, curate, and manage content—including text, images, videos, and infographics—for websites, blogs, social media, email campaigns, and other digital platforms.
• Develop and maintain a content calendar to ensure consistent, timely content delivery across all platforms.
• Prepare communications materials and media reports for monthly board meeting presentations.
• Create bi-annual archive of media clippings.
• Utilize the Cision media platform to compile media contact lists, track and compile media coverage daily to assess news value and impact, and generate actionable insights for strategic communications
• Photography and Visual Content: Develop and manage a comprehensive photography plan, including photo selection for marketing purposes and maintaining a schedule of photographic opportunities for effective planning.
• Capture and document key events and initiatives within the building for social media, sales department use, and marketing archives.
• Digital Platform Management and Engagement: Regularly update MCCNO platforms and oversee social media accounts to ensure content accuracy, audience engagement, and positive brand representation.
• Maintain content calendars, write and schedule posts, and manage interactions with the online community.
• Develop and implement social media strategies to increase brand awareness, engagement, and traffic.
• Special Tours and Facility Events: Manage all aspects of special tours and facility events, including VIP visits and special presentations, from planning through execution.
• Administrative and Internal Support: Maintain inventory, source, obtain pricing, order, and track delivery of promotional items and specialty supplies.
• Answer phones in a professional and courteous manner, assist callers with requests and/or route calls to the appropriate personnel/department, take complete and accurate messages and communicate in a timely manner.

Requirements

• Strong writing, editing, and proofreading skills with an eye for detail.
• Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.
• Prioritize and plan work activities, use time efficiently to ensure that deadlines are met.
• Maintain accuracy, thoroughness and confidentiality and perform under minimal supervision including troubleshooting as needed.

Skills

• Utilize visual storytelling techniques to create compelling narratives through photographs and video production for social media
• Ability to stay current with industry trends, best practices, and emerging technologies in digital content and communications.