Communications and Public Information Officer

About the role

The Communications and Public Information Officer is responsible for advancing RCEB’s mission, values, and strategic priorities by planning, coordinating, and implementing the agency’s communication and engagement strategies. The position develops and delivers clear, timely, accessible, and consistent internal and external communications that promote transparency, strengthen employee and community engagement, and build trust among staff, individuals served, families, community partners, and other stakeholders.

Responsibilities

• Develop and implement RCEB’s internal and external communication strategies, campaigns, and public information efforts across print, digital, web, press, and social media channels.
• Collaborate with leadership and departments to create timely, clear, and accessible communications regarding organizational priorities, initiatives, operational changes, and other important agency information.
• Manage content for RCEB’s website, intranet, newsletters, social media platforms, and other communication channels in collaboration with IT and agency staff.
• Develop and publish high-quality materials, including annual reports, newsletters, press releases, presentations, brochures, fact sheets, campaign materials, and other internal and public-facing resources.
• Serve as RCEB’s media and public information contact by coordinating press inquiries, public relations activities, media responses, and crisis communications during emergencies, service disruptions, organizational changes, or sensitive matters.
• Attend RCEB events and activities to provide communications and media support, including photography, content development, and documentation for agency publications and digital platforms.
• Develop and maintain RCEB’s branding, web governance, communication standards, and brand toolkit to ensure consistency across written, visual, digital, presentation, and training materials.
• Ensure communications are accessible, culturally responsive, inclusive, and available in appropriate languages and formats for individuals with intellectual and developmental disabilities, multilingual communities, and other diverse audiences.
• Develop, administer, and evaluate surveys, communication metrics, and engagement data.
• Conduct other duties as required.

Qualifications

• Minimum Qualifications: Bachelor’s degree in communications, public affairs, journalism, education or any other closely related field. Master's degree preferred.
• Minimum of five (5) years of progressively responsible communications, public affairs, community engagement, or related experience, preferably within a public agency, nonprofit organization, or other large, multi-tiered organization.

Skills and capabilities

• Exceptional written, verbal, interpersonal, presentation, public speaking, and facilitation skills, with the ability to communicate effectively with staff, leadership, community partners, businesses, and diverse constituents.
• Demonstrated ability to develop and implement communication strategies, manage multiple priorities and deadlines, exercise sound judgment, and maintain confidentiality.
• Experience developing and managing internal and external communications, public relations, community outreach, organizational branding, style guides, and print and digital content.
• Experience managing websites, content management systems, social media platforms, newsletters, and other digital communication channels.
• Knowledge of accessibility standards, plain-language principles, culturally responsive communication, and inclusive practices for individuals with intellectual and developmental disabilities, multilingual communities, and other diverse audiences.
• Ability to use communication metrics, engagement analytics, surveys, and performance data to evaluate effectiveness, improve communication strategies, and support organizational decision-making.
• Proficiency with Microsoft Office Suite, including PowerPoint, Word, Excel, and SharePoint, and communication and design tools such as Canva and Mailchimp.
• Possession of a valid California driver’s license and satisfactory driving record; possession of or access to a vehicle insured as required by law; and the ability to travel during working hours and respond to occasional after-hours emergencies.

Physical requirements

• Primarily sedentary work involving frequent computer use and routine movement within the workplace.
• Occasionally lifts and carries work materials and equipment, such as a laptop, weighing up to 10 pounds.
• Ability to travel between RCEB offices, event locations, provider sites, and other community settings, as required.

Work environment

Work is generally performed in an office environment with moderate noise. The position may occasionally involve interaction with individuals experiencing distress.

Benefits

• 3 weeks paid vacation + 12 sick days
• 14 paid holidays + 3 floating holidays
• Multiple options for medical care (including Kaiser at 100% employer paid for employee)
• Dental and vision plans
• CalPERS Retirement (pension)
• Student Loan Forgiveness*
• Flex schedule, if applicable
• Work at Home schedules, if applicable
• Employee Assistance Program, including mental health care

The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a governmental, 501(c)(3) nonprofit, or other qualifying nonprofit organization may apply to have the balance of their student loans forgiven (tax free) after making 120 monthly payments.