Communications Agent - Four Seasons Santa Barbara

About the role

We are seeking for a passionate and driven Communications Agent to join our team and significantly contribute to reopen our newly remodeled resort in the American Riviera, Santa Barbara!

Responsibilities

• Answer and action several telephone call inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions.
• Provide all information regarding hotel facilities, hours of operation, key personnel, special activities, and functions in the hotel.
• Determine what a potential guest is looking for in room accommodations and participate in problem solving situations while keeping the Reservations Supervisor and Manager well informed.
• Utilize Golden, our guest profile system, to ensure maximum accuracy and recognition.
• Handle all guest interactions via phone calls, emails, messenger, or faxes with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints;
• Telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc.

Requirements

• Written, spoken and reading proficiency in the English language.
• Written, spoken and reading proficiency in the Spanish language preferred.
• Computer knowledge: should be comfortable in PC applications: Word, Excel, e-mail. Will train on hotel-specific software.
• Education: High School Diploma.
• Experience: previous Reservations and/or Front Office on High Volume Call Center.
• Strong Customer Service and Communication Skills.
• Strong Interpersonal Skills

Qualifications

• Legal authorization to work in the United States is required.

Skills

• Excellent communication skills.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of hotel operations and procedures.
• Proficiency in PC applications such as Word, Excel, and email.

Benefits

• Hourly Rate: $22.95
• Dynamic Employee Culture where you are encouraged to be your true self!
• Inclusive and diverse employee engagement events all year-round
• Competitive benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan)
• as well as Vacation & Holiday Pay, Sick Pay, Disability Coverage and Life Insurance
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts around the world
• Complimentary Employee Meals
• Comprehensive learning and development programs to help you elevate your craft.
• And so much more!

Pay

• Hourly Rate: $22.95

Schedule

• Full-Time position
• Expected to work two overnight shifts per week
• Flexible availability required, including weekends and holidays, based on business needs
• Schedule may vary as the resort operates 24 hours a day, 365 days a year