Communications Agent

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

About the role

The Communications Agent is responsible for organizing, planning and executing a safe on-time operation which requires coordinating between multiple departments.

Responsibilities

• Create and maintain a strong culture of safety.
• Monitor all flights in progress for possible delays, weather, flight cancellations, and communicate accordingly.
• Input arrival and departure information and code delays into a data entry system.
• Monitor the station’s ground to ground radio system, and effectively communicate information.
• Monitor the air to ground radio system with inbound and outbound flight crews on special services needed.
• Plan for and coordinate aircraft tows, deicing priorities, and act as the liaison between other departments and station operations.

Requirements

• Strong diplomacy, problem solving, and teamwork skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Ability to provide quality internal customer service.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Authorization to work in the U.S.

Preferred Qualifications

• A minimum of 1 year of customer service or community service experience.

Leadership Expectations

• Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay

Starting rate: USD $21.10 per hour.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well-being programs including medical, dental and vision benefits.
• Generous 401k match program.
• Annual bonus plans.
• Generous holiday and paid time off.

Schedule

Full-time, non-exempt position. Requires a flexible schedule including nights, weekends, and holidays.

Location

Portland, OR - Airport.

Airport SIDA Badge Requirements

Employees working at an airport or maintenance hangar will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. If an employee does not qualify for a SIDA badge or has their SIDA badge revoked, the employee will be terminated.