Communication Systems Technician I

About the role

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician in the Madison, TN area to support our fast-growing MSS division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment.

Responsibilities

• Installing, programming, and maintaining complex communication equipment to get customers up and running.
• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, utilities, manufacturing, and other mission‑critical customers.
• Designing and upgrading customer systems to the latest technologies and solutions.
• Assisting and collaborating well with the team, the Service Manager, and the customer.
• Demonstrating a willingness to learn and be mentored on new technology in communications and equipment.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• Serving in an on‑call rotation and providing 24/7 technical support.

Requirements

• At least two (2) years of experience in diagnosing, repairing, programming, and installing mobile communications equipment.
• Team‑focused with a passion to meet customer needs.
• Strong communication skills for end users and third parties.
• Resourceful; able to seek assistance/guidance when needed.
• Understanding of or willingness to learn two‑way radio theory.
• Experience operating test equipment such as spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters.
• Proficiency with Microsoft Office.
• Valid driver’s license.
• Ability to pass a 7‑year background check, motor vehicle check, and drug screen.
• A two‑year degree in Electronics, IT, or an applicable subject (preferred).
• P25 and/or MotoTRBO experience (preferred).
• CET certification (preferred).

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO
• Holiday Pay
• Education Incentives
• and more

Schedule

First shift hours Monday–Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules. On‑call for critical systems maintenance may be required.

Travel as necessary to support company and customer needs. No direct reports.