Communication Systems Technician I

About the role

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician in the Asheville, NC area to support our fast-growing Voice division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

Responsibilities

• Installing, programming, and maintaining complex communication equipment to get customers up and running.
• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, utilities, manufacturing, and other mission-critical customers.
• Designing and upgrading customer systems to the latest technologies and solutions.
• Assisting and collaborating well with the team, Service Manager, and customer.
• Demonstrating a willingness to learn and be mentored on a new technology in communications and equipment.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• Serving in an on-call rotation and providing 24/7 technical support.

Requirements

• At least two (2) years of experience in diagnosing, repairing, programming, and installing mobile communications equipment.
• Team-focused with a passion to meet customer needs.
• Strong communications skills for end users and third parties.
• Understanding of / willingness to learn two-way radio theory.
• Experience operating testing equipment like spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters.
• Proficiency with Microsoft Office.
• A valid driver’s license.
• Ability to pass a 7-year background check, motor vehicle check, and drug screen.

Qualifications

• A two-year degree in Electronics, IT, or applicable subject, preferred.
• P25 and/or MotoTRBO experience, preferred.
• CET certification, preferred.

Skills

• Knowledge of communication systems and equipment.
• Ability to troubleshoot and resolve complex technical issues.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO
• Holiday Pay
• Education Incentives

Pay

Competitive compensation based on experience and qualifications.

Schedule

First shift hours Monday – Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

Travel

Travel as necessary to support company and customer needs.

Direct Reports

No direct reports.