Communication Systems Technician I
About the Role
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician in the McMinnville, TN area to support our fast-growing Voice division. As a Military Friendly Employer, we welcome veterans and prioritize both work and enjoyment.
Responsibilities
- Installing, programming, and maintaining complex communication equipment to get customers up and running.
- Fixing systems if things go wrong and bringing communications back online for public safety, hospitals, utilities, manufacturing, and other mission-critical customers.
- Designing and upgrading customer systems to the latest technologies and solutions.
- Assisting and collaborating well with the team, Service Manager, and customer.
- Demonstrating a willingness to learn and be mentored on new technologies in communications and equipment.
- Completing assigned tickets properly and on time.
- Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
- Serving in an on-call rotation and providing 24/7 technical support.
Requirements
- At least two (2) years of experience in diagnosing, repairing, programming, and installing mobile communications equipment.
- Team-focused with a passion to meet customer needs.
- Strong communication skills for end users and third parties.
- Resourcefulness; ability to seek assistance/guidance from others when needed.
- Understanding of or willingness to learn two-way radio theory.
- Experience operating testing equipment like spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters.
- Proficiency with Microsoft Office.
- Valid driver’s license.
- Ability to pass a 7-year background check, motor vehicle check, and drug screen.
Qualifications (Preferred)
- Two-year degree in Electronics, IT, or applicable subject.
- P25 and/or MotoTRBO experience.
- CET certification.
Work Environment & Physical Requirements
The role requires working inside and outside in varying conditions (heat/cold, wet/humid, dry/arid). Physical demands include:
- Frequent standing, walking, sitting, and use of hands to handle tools or controls.
- Reaching with hands and arms, climbing stairs, and talking or hearing.
- Utilizing personal protective equipment to prevent exposure to hazardous materials.
- Lifting (overhead, waist level, or from the floor), bending, and near vision use for reading and computer tasks.
- Handling semi-frequent stressful conditions (cardiovascular).
- Frequent work in outdoor weather conditions.
- Moving equipment weighing up to 50 pounds.
- Occasional ladder use and operating a motor vehicle.
- On-call availability for critical systems maintenance.
Schedule
First shift hours Monday – Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.
Travel
Travel as necessary to support company and customer needs.
Benefits
- Medical, Dental, and Vision coverage.
- 401K retirement plan.
- Paid Time Off (PTO) and Holiday Pay.
- Education Incentives.
About MCA
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Our customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. As the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
We believe in the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. Our "Service First DNA" culture ensures service is integral to how we operate, extending beyond customers to employees, partners, shareholders, and communities.