Communication Specialist

About the role

As a Communication Specialist, you’ll be the central point of coordination during irregular operations, ensuring Customers receive timely, accurate, and empathetic communication. You’ll collaborate with multiple departments to orchestrate Customer recovery strategies, craft messaging, and align JSX’s response with both business goals and DOT requirements.

Responsibilities

Your day will be fast-paced and dynamic, focused on problem-solving and communication across the network.

• Execute clear, consistent messaging across channels during irregular operations
• Proactively re-accommodate Customers with alternate flight options and amenity vouchers
• Craft thoughtful Customer communication that reflects empathy and the JSX brand voice
• Collaborate with Airport Services, Customer Support, and other teams to align recovery strategies
• Ensure DOT compliance by tracking and reporting tarmac delays and delay causes
• Anticipate potential disruptions and proactively plan recovery actions
• Act as the link between operational needs and Customer care in real time

Requirements

Bachelor’s degree or equivalent experience

• 2–3 years of airline operations experience
• 1–2 years of communications or writing experience

Preferred experience:

• Crisis communication or irregular operations experience in aviation or hospitality
• Experience managing cross-departmental communication workflows

Skills

• Strong written and verbal communication skills
• Ability to craft empathetic, clear messaging in high-pressure situations
• Familiarity with DOT compliance and reporting requirements

Benefits

• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%
• Generous PTO: Take time to recharge with our flexible PTO plan.

Pay

Starting Compensation $24.75

Schedule

This is a Part-Time Position; Part-Time Crewmembers work no more than 30 hours per week.