Communication Services Specialist I

Responsibilities

• Answers incoming telephone calls on a multi-line system.
• Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
• Collaborates with staff and departments to ensure the accuracy of information flow.
• Maintains excellent schedule adherence and productivity standards.
• Handles customer contacts in a timely and efficient manner, including patient and staff transfers, provider messaging, inquiries, complaints, and feedback calls.
• Participates in weekly learning components and ongoing training opportunities.
• Performs other administrative or clerical duties and projects as assigned.
• Communicates with patients in a confidential, professional manner using tact and diplomacy when paging on-call providers for medical concerns.

Requirements

• One year of call center, medical clinic experience, or customer service (including retail, security, and other customer facing positions).
• Experience with Microsoft Office applications.
• Ability to type at least 40 WPM.
• Knowledge and ability to apply processes, activities, and tools associated with managing customer requests.
• Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
• Ability to prioritize and multitask in a fast-paced environment.