Communication Representative I

About the role

UnityPoint-St. Luke's Hours: Mon,Wed,Thu-7am-7pm and every other Saturday 9a-9p (Every other holiday). We’re seeking a Communication Representative to join our team! In this role, you’ll assist with switchboard operations and manage incoming calls, pages, and messages, ensuring accurate and timely communication.

Responsibilities

• Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization.
• Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors.
• Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams.
• Coordinate afterhours communication, relay messages to oncall staff, and maintain up-to-date contact lists and oncall schedules.
• Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs.
• Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions.
• Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records.
• Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System.

Qualifications

Education: High school diploma or equivalent is required.

Experience: Experience as a secretary, receptionist, or customer service in a busy public office is preferred.

Knowledge/Skills/Abilities:

• Skill in talking to others to convey information effectively.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to understand and follow instructions.
• Ability to work individually and as a group.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to exercise sound judgment in making critical decisions.

Benefits

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

Schedule

Shift: Days, Afternoon, Nights, Weekends, Holidays. Hours: Mon,Wed,Thu-7am-7pm and every other Saturday 9a-9p (Every other holiday).