Communication Liaison

About the role

The Communications Liaison acts as a liaison between the patient, family and hospital staff for an assigned, specific unit. He/She ensures patient and family needs are being met. This position also collects information regarding the service provided to patients and their families.

Responsibilities

• Greets patients. Acts as liaison between staff and patients. Maintains constant communication with patients and families throughout their stay in unit. Ensures family's needs are met within unit. Works collaboratively with other departments to optimize patient and family perceptions of unit.
• Identifies areas and situations to maximize utilization of resources available to family. Determines any unmet needs of patients and/or families.
• Works with volunteer staff and provides support to staff to ensure appropriate coverage in unit.
• Data collection: Acquires and evaluates data elements regarding program utilization. Monitors quality of program and reviews patient surveys to follow-up on potential customer service issues, as necessary.
• Assists in development and creation of patient/family education materials. Works with other hospital resources to promote and utilize materials as needed.
• Performs other unit related duties as assigned.

Qualifications

• High School Diploma or GED (Required)
• Minimum 1 year previous hospital experience
• Communication and customer service skills, conflict resolution, and diversity training

Schedule

Monday-Friday 8:00am-4:00pm, Day shift. Scheduled Weekly Hours: 40.

Department

Labor and Delivery Unit 1