Communication Associate

About the role

The Communication Associate manages the communication network of the organization and is responsible for receiving incoming calls and providing callers with necessary information. They are the voice of the organization.

Responsibilities

• Coordinates all calls for hospital staff and departments.
• Ensures enquiries made by patients and their family members are received and handled appropriately.
• Acts as both receptionist for the main hospital lobby and operator.
• Answers incoming calls to the hospital and directs them to the proper person(s).
• Responsible for calling all hospital emergency codes.
• Handles fire box devices.
• Availability to manage mailroom functions as needed.
• Directs visitors and patients to all areas of the hospital as needed.
• Performs certain administrative and secretarial duties.
• Performs other duties as assigned.

Qualifications

• Experience: One year of experience where the primary function of the position was the operation of a complex multiple position switchboard preferred.
• Education: High school diploma or equivalent is required.
• Other: Must have good disposition, be able to manage stressful situations and remain calm and in control of the situation.