Commercial Tire Service Advisor (National Accounts) - Baltimore, MD

Responsibilities

• Servicing the volume of dedicated business through National Accounts agreements in an effective and efficient manner while balancing customer expectations that assure our readiness to service them.
• These duties include but not limited to Survey Cost per mile studies, Scrap Tire Analysis and Problem Resolution.
• Soliciting unsold National Accounts.
• Establishing processes and systems that fully address customer requirements.
• Assuring service is performed on time and as specified by the customer.
• Picking up and delivering customer product.
• Conducting Fleet surveys.
• Managing National Accounts invoice processes.
• Ensuring delivery receipts are completed error free to ensure location's financial returns.
• Exercising proper maintenance of assigned Service Vehicle including appearance as on-board service equipment.
• Complying with DOT regulations including driver's license for class of truck operated.
• Following all driving rules.
• Complying with OSHA regulations and safety requirements.
• Wearing proper PPE, using cages, and following all other safety policies and procedures.

Requirements

• A High School Diploma or GED preferred.
• An Associate's Degree or higher desired.
• Prior experience in commercial tire service/repair work with customer interaction.
• Demonstrated ability to work with little supervision.
• Complete understanding of the use and application of all available information systems.
• A thorough understanding of the National Account Process Manual and the competitive nature of the commercial tire industry.
• Demonstrated safe working history and preventative behavioral focus.
• The ability to view complex/conflicting data and identify problems and propose solutions or alternatives.
• The ability to work within a high degree of accuracy under pressure.
• Asset management systems and controls.
• The ability to focus on objectives and goals rather than obstacles and barriers.
• The ability to work on multiple projects at the same time.
• The ability to communicate business information through verbal/written communication.
• The ability to contribute to a team environment.
• The flexibility to work extended hours including weekends; limited travel required.

Benefits

We welcome walk-in interviews on Monday - Friday from 10 AM - 3 PM. Selected candidates may be eligible for a number of benefits, including:

• Medical
• Prescription
• Dental
• Vision
• 401(k)
• Life Insurance
• Disability
• Tuition Assistance
• Sick and Vacation Time
• Tire Discounts

Pay

Starting Pay: $24 - $28 Hourly + OT Available + Weekly Pay

Schedule

Example Shift: Tuesday - Saturday 7:30 AM - 5:30 PM