Commercial Team Customer Service Manager

About the role

This position is based onsite at our flagship metals plant in Cannon-Muskegon (West Michigan). Rich relocation support is available for non-local candidates. Occasional travel may be required for customer visits and engagement.

Responsibilities

• Perpetuate sales bookings through direct contact and technical liaison with customers.
• Manage day-to-day customer communication and ongoing relationships related to current, new, and upcoming orders.
• Develop new accounts and markets.
• Report on industry and market trends to Sales and senior leadership.
• Maintain and control inventory levels for finished goods as directed by management.
• Track and expedite production orders.
• Assist accounting with collections.
• Perform order entry and understand guidelines of contract review.
• Interface between customers and Manufacturing/Technology concerning specification and technical capability.
• Monitor sales metrics and provide regular sales forecasts for assigned account base.
• Develop interaction of the technical and metallurgical services group with customers.
• Visit clients, attend trade shows, and other industry events to capitalize on networking and relationship-building opportunities (15% travel required).
• Occasionally work extra hours to ensure timely achievement of deliverables.
• Other duties as assigned.

Requirements

• 4-year degree in Business Administration, Marketing, or equivalent.
• Minimum of 3 years of technical-related sales experience, preferably in the alloy or aerospace industries.
• Familiarity with technical aspects of CM alloys and concepts of manufacturing processes preferred.
• Proof of US citizenship, nationality, and/or permanent resident status to comply with export and import laws and regulations.

Skills

• Excellent oral and written communication skills.
• Project and/or account management skills.
• Ability to drive excellent customer service.
• Knowledge of CRM, ERP, and MS Office software.
• Understanding of sales performance metrics.
• Strong attention to detail.
• Ability to work independently.
• Strong presentation skills.
• Ability to think strategically and strong problem-solving aptitude.
• Self-confidence.
• Business acumen and financial aptitude.

Physical Demands

• Frequently required to remain in a stationary position.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operate a computer and other office productivity machinery (calculator, copy machine, printer).
• Occasionally perform work in a manufacturing setting with exposure to high noise levels and heat.