Commercial Service Manager

About the Role

As an Orkin Service Manager, you’ll ensure top-notch service from the industry leader with nearly 125 years of expertise in pest control. You’ll balance technical acumen with soft skills like empathy and integrity to train and develop Orkin Pros, delivering unparalleled service that drives customer satisfaction and revenue growth. This role offers career growth potential, competitive benefits, and opportunities to volunteer in your community.

Work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver peace of mind. With Orkin’s award-winning training program, you’ll receive all the tools and technology needed to succeed—no prior industry experience required. Our industry is recession-resistant, providing long-term career stability.

Responsibilities

• Lead an entire service operation upon completion of paid training
• Motivate the service team to consistently provide the world’s best service, prioritizing safety
• Conduct yourself with professionalism and integrity with customers and coworkers
• Assist with recruiting top talent for the service team
• Train and develop Orkin Pros through hands-on management
• Lead training meetings
• Oversee the Orkin Pro Ride-A-Long program
• Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and empathetic service
• Champion innovation by supporting the team in adopting new products, services, and technology
• Monitor scheduling, routing, and inventory to drive efficiencies and productivity
• Engage in community service projects to improve your local area

Requirements

• Sales experience preferred
• High School Diploma or equivalent required
• Valid driver’s license required
• Ability to obtain the appropriate pesticide license/certification if required (company paid)
• Ability to work in the field independently and interact with clients

Work Environment

Candidates must meet physical job requirements and safely perform duties with or without accommodations:

• Safely use a ladder within the manufacturer's weight capacity
• Occasionally lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, rooftops, etc., including climbing, balancing, stooping, kneeling, crouching, or crawling
• Wear personal protective equipment (PPE), which may include an OSHA-compliant respirator
• Work in various weather conditions

Benefits

• $1,000 bonus available for candidates with a current license
• Company vehicle with gas card
• Company-provided iPhone and iPad with sales software
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
• 401(k) plan with company match and employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, and dependent scholarship awards
• Industry-leading, quality, comprehensive training program

Pay

Starting salary range is $70,000–$80,000 USD annually.

Why Orkin?

• Opportunity with career potential in a reliable, recession-resistant industry
• Service-oriented mindset that builds customer loyalty and trust
• Commitment to personal and team accountability
• Collaborative team environment
• Continuous learning, improvement, and leadership development
• Community support and volunteer opportunities
• Mission-driven company valuing Safety, Professionalism, Empathy, Integrity, and Innovation