Commercial Systems Analyst

About the role

Burgess Norton in Geneva, Illinois is seeking a Commercial Systems Analyst to join our team! This position is responsible for operating and managing commercial systems, including documenting user requirements, conducting process analysis, testing, training, and implementing improvements. A high degree of accuracy and meticulous attention to detail is essential to ensure the integrity of data and processes. This position also supports the processing of information and maintenance of corporate files and systems related to sales, pricing, quoting, and engineering.

Core Responsibilities

• Serve as the technical subject matter expert for assigned functional areas; lead discussions with key business users to understand needs, clarify and define issues, document requirements, and recommend solutions
• Collaborate with the commercial team and process owners to design, develop, test, document, and implement standardized business processes within enterprise applications
• Be a key member of our SAP Core Team, testing new functionality, supporting system upgrades and migrations, and troubleshooting issues that keep the business running smoothly
• Drive critical sales operations by managing the SAP Sales & Distribution (SD) module to ensure seamless order processing and customer satisfaction
• Create and manage customer orders including production and prototype Scheduling Agreements, Sales Orders, invoices, credits, debits, returns, and miscellaneous transactions
• Support world-class customer service by monitoring Electronic Data Interchange (EDI) transactions and partnering with corporate and manufacturing teams to quickly resolve issues
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Qualifications

• Minimum of 3 years’ experience working in a commercial team environment
• In-depth knowledge of Microsoft Office required
• Experience with SAP (SD module) preferred
• Strong proficiency with relational databases and/or CRM systems
• Exceptional presentation and communication skills
• Demonstrated strong analytical and problem-solving abilities
• Strong team-oriented mindset with the ability to contribute expertise while also following leadership direction when appropriate
• Experience working effectively in a collaborative, cross-functional environment

What's In It For You

• Health and Wellness: Medical Insurance, Dental and Vision Insurance, Prescription Drug Benefits, Wellness Reimbursement, Telehealth, Onsite health screenings, Mental health resources, Employee Assistance Program
• Financial Benefits: Competitive Salaries, Annual Bonus Opportunity, 401k with Company Match, Health Savings Account with Company Contribution, Life and Disability Insurance
• Work-Life Balance: Paid Time Off, Parental Leave, 14 Annual Company Paid Holidays
• Professional Development: Training Programs, Education Expense Reimbursement, Career Advancement Opportunities
• Additional Benefits: Pet Insurance and Discount Program, Legal Insurance, Employee Discounts, Recognition and Rewards, Community Involvement, Workplace Giving Matching Gift Program
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