Systems Analyst
Altec · St Joseph, MO · 2 wk ago
Information TechnologyFull-time
Responsibilities
- Resolves simple technical issues
- Provides excellent customer service to systems users
- Works as part of a systems team
- Imaging / setting up computers, mobile phones, printers
Education, Experience, and Skills Required
- A High School Diploma or GED required
- Bachelor’s Degree (Technical Degree Preferred) OR 2 Years Relevant Experience
Other Position Specifications
- Good analytical, verbal and written skills required
- Maintain company confidentiality
- Interact with users for system clarifications and requirements
- Write system and process documentation
- Provide user support for Altec associates via phone, email and in person
- Willingness to work outside standard business hours to resolve issues or complete special projects
- Track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern
- Remain highly adaptable
Benefits
- Medical, Dental, Vision and Prescription Drug Program
- Retail or Roth 401(k) Program with Company Match
- Vacation and Holidays
- Parental Leave
- Short Term and Long Term Disability Leave
- Flexible Spending Accounts
- Tuition Assistance Program
- Employee Assistance and Mental Health/Substance Abuse Program
- Life Insurance, Accidental Death and Dismemberment Insurance
- Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance
- Additional Wellness Programs and Rewards Available