Commercial Specialist

About the role

The primary purpose of PERI’s Commercial Specialist position is to deliver exceptional service to customers across the entire order lifecycle—from quotation to delivery and returns—ensuring seamless coordination and proactive issue resolution. The Commercial Specialist enhances customer satisfaction and loyalty by leveraging PERI’s technical, operational, and CRM resources, and acts as a liaison between the customer, sales, engineering, and logistics teams to optimize communication and efficiency.

Responsibilities

• Serve as the primary contact for customer inquiries, proactively providing updates and resolving issues with a customer-first mindset.
• Provide sales support throughout the order-to-cash (OTC) process, including order entry, coordination, documentation, and ensuring compliance with contractual terms and delivery timelines.
• Collaborate with internal departments to optimize communication, efficiency, and overall customer service delivery.
• Ensure commercial project management aligns with budgetary constraints, including the accurate review and approval of customer invoices prior to release.
• Support sales teams and customers by generating and distributing timely project status reports.
• Deliver commercial support on both lump-sum and unit rate contracts, ensuring alignment between offered and delivered material lists and pricing—flagging discrepancies where applicable.
• Record customer complaints and drive timely resolution through internal coordination and problem-solving.
• Identify root causes of recurring service issues and propose improvements to enhance customer satisfaction.
• Facilitate onboarding and training support for new customers to ensure smooth implementation and alignment with PERI processes.
• Participate in cross-departmental meetings to support service planning, process alignment, and continuous improvement.

Requirements

• Customer Service: Ability to provide a high level of customer service to internal and external customers and strives to anticipate, identify, and understand customers' wants, needs and concerns, especially experience with construction, logistics, or manufacturing industries.
• Communication Skills: Effectively relays oral and written information to individuals at all levels, ensuring clarity and understanding from all parties.
• Technology Proficient: Learns and adapts to new technology, possesses strong computer skills, including familiarity with Microsoft Suite particularly Excel and Power BI, and demonstrated proficiency with ERP and CRM systems.
• People Skills: Effectively and harmoniously interacts with others. These include Self-awareness, self-confidence, self-management, social awareness, active listening, conflict management, empathy, relationship management, emotional intelligence, positive attitude, strong work ethic, and team player.
• Resilience: Ability to withstand, adapt to, and recover from adversity, challenges, or stress.
• Organization: Coordinates tasks, tracks details, and ensures quality and understanding.
• Adaptability: Flexible, responds well to changing circumstances, overcomes challenges, and maintains a positive attitude.
• Accountability: Takes responsibility for decisions and actions, solves problems effectively, and aligns decisions with corporate strategy and values.
• Time Management: Prioritizes tasks, respects deadlines, demonstrates a sense of urgency, and manages time efficiently.
• Problem-solving Skills: Identifies, troubleshoots, and resolves problems using critical and creative thinking.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role preferred.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office Suite.
• Understanding of CRM and ERP systems.

Skills

• Excellent customer service skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple projects simultaneously.
• Effective communication and collaboration skills.
• Proficiency in CRM and ERP systems.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid holidays, sick leave, and paid time off.
• Competitive salary range: $75,000.00 to $85,000.00 annually plus commission.
• E-Verify participation.

Pay

• Allocated salary range: $75,000.00 to $85,000.00 annually plus commission.

Schedule

• Full-time position.