Commercial Specialist

Responsibilities

• Support CPP-led commercial sales.
• Assist with dispatching and coordination of commercial deliveries from order creation to dispatch.
• Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
• Conduct account stocking visits and Pro Sales flyer drops.
• Perform outbound calls, follow-ups, and basic account touchpoints.
• Perform customer deliveries as needed, following standard driver procedures (pick, stage, deliver, returns, core handling, collection of credit accounts, customer relationship building).
• Lead the organization and maintenance in and around the parts department, backroom, staging, and delivery areas.
• Maintain knowledge of product inventory and new arrivals to assist with sales.
• Assist in upselling and cross-selling products to increase average transaction value.
• Lead commercial program when the CPP is not present (e.g., weekends as business and customer demands require).
• Engage with walk-in customers to understand their needs and recommend appropriate parts or services.
• Assist CPPs and GMs with tasking, special projects, or execution initiatives including inventory management.
• Support onboarding and shadowing of new team members.

Qualifications

• High school diploma or general education degree (GED).
• Valid driver’s license with an acceptable driving record (MVR certification required).
• ASE Certification preferred but not required.
• Prior automotive parts experience preferred.
• Prior dispatching or logistics coordination experience.
• Proven sales ability.
• Formal or informal experience working in groups to achieve goals.

Skills

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge.
• Operating POS and parts lookup systems.
• Strong selling skills for commercial customers.
• Ability to multi-task and remain organized in a busy environment.
• Ability to route store drivers.
• Strong vehicle maintenance knowledge.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Read and interpret documents such as safety rules, operating instructions, parts catalogs, and procedure manuals.
• Use Microsoft software effectively (Word, Excel required).
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure.
• Strong organizational skills.
• Basic inventory management skills.
• Basic dispatching knowledge.
• Basic understanding of vehicle maintenance schedules.
• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronic, exhaust, etc.).
• Successfully complete the Parts Knowledge Assessment.

Schedule

Ability to work an assortment of days, evenings, and weekends as needed.

Physical Demands

• Predominantly walking or standing.
• Talking, hearing, and using hands and fingers to handle or feel.
• Reaching with hands and arms; climbing or balancing; stooping, kneeling, crouching, or crawling.
• Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities: close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

• Primarily working inside, occasionally outside exposed to various weather conditions (e.g., installing batteries and wiper blades).
• Occasionally exposed to moving mechanical parts, high precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration.
• Moderate noise level in the work environment.