Commercial Specialist

Job ID and location details available upon application.

About the Role

This position supports CPP-led commercial sales and assists with the coordination of commercial deliveries, fleet maintenance, and customer account management. The role involves a mix of in-store organization, customer interaction, and delivery duties.

Responsibilities

• Support CPP-led commercial sales.
• Assist with dispatching and coordination of commercial deliveries from order creation to delivery.
• Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
• Conduct account stocking visits and Pro Sales flyer drops.
• Perform outbound calls, follow-ups, and basic account touchpoints.
• Perform customer deliveries as needed, following standard driver procedures (pick, stage, deliver, returns, core handling, collection of credit accounts, and customer relationship building).
• Lead the organization and maintenance of the parts department, backroom, staging, and delivery areas.
• Maintain knowledge of product inventory and new arrivals to assist with sales.
• Assist in upselling and cross-selling products to increase average transaction value.
• Lead the commercial program when the CPP is not present (e.g., weekends as business and customer demands require).
• Engage with walk-in customers to understand their needs and recommend appropriate parts or services.
• Assist CPPs and GMs with tasking, special projects, or execution initiatives, including inventory management.
• Support onboarding and shadowing of new team members.

Requirements

• Ability to work an assortment of days, evenings, and weekends as needed.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Willingness to learn about new products and sales techniques.
• Use Microsoft software effectively (Word, Excel required).
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Strong organizational skills.
• Basic inventory management skills.
• Basic dispatching knowledge.
• Basic understanding of vehicle maintenance schedules.
• Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, exhaust, etc.
• Successfully complete the Parts Knowledge Assessment.
• High school diploma or general education degree (GED).
• Must have a valid driver's license with an acceptable driving record (MVR certification required).

Preferred Qualifications

• Prior automotive parts experience.
• Prior dispatching or logistics coordination experience.
• Proven sales ability.
• Formal or informal experience working in groups to achieve goals.
• ASE Certification (preferred but not required).

Skills

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge.
• Operating POS and parts lookup systems.
• Strong selling skills for commercial customers.
• Ability to multi-task and remain organized in a busy environment.
• Ability to route store drivers.
• Strong vehicle maintenance knowledge.

Physical Demands

• Predominantly walking or standing during work hours.
• Ability to talk, hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

• Primarily working inside, with occasional outdoor exposure to various weather conditions (e.g., installing batteries and wiper blades).
• Occasionally exposed to moving mechanical parts, high or precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration.
• Moderate noise level in the work environment.

Pay

The good faith estimate for this role is between $17.15 USD and $19.08 USD per hour for a new team member. The rate offered depends on geographic location, experience in retail, automotive knowledge, education, leadership roles, and other relevant skillsets, including shift differential (if applicable).

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the well-being of team members and their families. Learn more about benefits here.