Commercial Specialist

Responsibilities

• Support CPP-led commercial sales.
• Assist with dispatching and coordination of commercial deliveries from order creation to dispatched for delivery.
• Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
• Conduct account stocking visits and Pro Sales flyer drops.
• Perform outbound calls, follow-ups, and basic account touchpoints.
• Perform customer deliveries as needed, following standard driver procedures (pick, stage, deliver, returns, core handling collection of credit accounts, customer relationship building).
• Lead the organization and maintenance in and around the parts department / backroom, staging, and delivery areas.
• Maintain knowledge of product inventory and new arrivals to assist with sales.
• Assist in upselling and cross-selling products to increase average transaction value.
• Lead commercial program when the CPP is not present (i.e., Weekends as business and customer demands require).
• Engage with walk-in customers to understand their needs and recommend appropriate parts or services.
• Assist CPPs and GMs with tasking, special projects or execution initiatives including inventory management.
• Support onboarding and shadowing of new team members.

Skills

Success Factors:

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Strong selling skills for commercial customers
• Ability to multi-task and remain organized in a busy environment
• Ability to route store drivers
• Strong vehicle maintenance knowledge
• Maintain MVR certification

Essential Job Skills:

• Ability to work an assortment of days, evenings, and weekends as needed
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Understand and execute instructions furnished in written, oral, or diagram form
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Willingness to learn about new products and sales techniques
• Use Microsoft software effectively (Word, Excel required)
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Strong organizational skills
• Basic inventory management skills
• Basic dispatching knowledge
• Basic understanding of vehicle maintenance schedules
• Working knowledge of automotive systems, and diagnostic ability to include internal engine, suspension, brakes, electronic, exhaust, etc.
• Successfully complete the Parts Knowledge Assessment

Prior Experience: