Commercial Services CRM Manager

The Role

- Own and ensure the success of Vault CRM projects owned by your team, scaling operations to meet customer demand, ensuring high customer satisfaction, and continuously incorporating lessons learned for future improvements - Build and maintain strong customer relationships with select enterprise accounts in addition to strategic smaller accounts - Lead and optimize the organizational structure for the full CRM suite, directly managing a team of CRM consultants. Drive the adaptation of the team towards a more matrixed working model across various services and business consulting functions - Effectively manage and optimize across the CRM Professional Services team, scaling teams up and down to efficiently staff all migration and other commercial projects. Make informed changes to the to align with and achieve goals across the broader Commercial business. Shape how we hire and develop talent within Commercial Services - Contribute directly to scaling commercial services business and champion new value propositions for the Commercial Services team, ensuring our services remain strategic and avoid becoming a commodity.

Responsibilities

- Proven ability to successfully build and manage customer relationships, escalations, and consultant situations - Recognized mentor with excellent communication and interpersonal skills - Ability to source, assess, and attract candidates that fit within the Veeva culture

Requirements

- 10+ years of work experience with consistent advancement and demonstrated growth

Qualifications

- Medical, dental, vision, and basic life insurance - Flexible PTO and company paid holidays - Retirement programs - 1% charitable giving program - Base pay: $100,000 - $200,000

Benefits

- Work Anywhere - Product teams organized in regional product excellence hubs - Customer-facing roles located near and/or traveling to customers - Veeva’s 1% Veeva Giving program allowing employees to support non-profits of their choice

Schedule

- Core hours for meetings and collaboration

Pay

- Base pay: $100,000 - $200,000

Skills

- Strong customer relationship management - Effective team leadership and optimization - Ability to source and assess candidates

Benefits

- Medical, dental, vision, and basic life insurance - Flexible PTO and company paid holidays - Retirement programs - 1% charitable giving program