Commercial Service Tech II

Position Summary

The basic function is to perform routine and emergency service calls. Troubleshoots, replaces and/or repairs malfunctioning or inoperative equipment. Works with minimal supervision and may provide training and assistance to less senior technicians or trainees.

Duties And Responsibilities

• Performs routine and emergency service calls.
• Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment.
• Must have an ability to proctor, coach, and teach others.
• Provides reliable, high quality customer support.
• Provides customer instruction on system operation and functionality.
• Performs system testing and signal verification.
• Maintains the necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Sets and ensures the progress and completion of assigned tasks.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Must have a strong work ethic.
• Must be detail-oriented.
• Completes other projects, as assigned.

Qualifications - External

• Minimum of High School Diploma/Vocational Training.
• Minimum of three (3) or more years of experience.
• A mastery knowledge of trouble shooting commercial intrusion systems, fire systems, CCTV, intercom and access control systems.
• A working knowledge to full understanding of local/national codes.
• A mastery knowledge of test equipment, such as multimeters, battery analyzers and decibel meters.
• A valid driver’s license and be able to clear a drug screening.
• Ability to read and interpret blueprint, schematics, diagrams, policies, procedures, etc. as presented in English.
• Requires 50% to 75% proficiency in Everon Commercial’s Tier 1 product offerings.

Work Environment

• Occasionally exposed to extreme weather conditions, risk of electrical shock, and harsh work environments.

Physical Requirements

• Regularly required to: Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
• Use vision abilities including: close, distance, peripheral, depth, and color.
• Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
• Lift, move, and hold up to approximately 50 lbs.
• Must be able to work a full-time, flexible schedule with “on call availability” and must be able to travel on short notice.
• Must be able to drive a motor vehicle (day and evenings) for extended time periods.

Pay and Benefits Disclosure

The budgeted pay range for this role as of November 2024 is $21.83 - $36.38 an hour. This range is based on multiple factors, including but not limited to tenure, previous experience, qualifications, certifications, and geographic considerations. Everon offers eligible employees competitive benefits, including health and welfare benefits, a 401(k) plan with company match, short term and long term disability coverage, life insurance, wellbeing benefits, and paid time off among others.