Commercial Service Tech II

The basic function is to perform routine and emergency service calls. Troubleshoots, replaces and/or repairs malfunctioning or inoperative equipment.

• Must have an ability to proctor, coach, and teach others.
• Provides reliable, high quality customer support.
• Provides customer instruction on system operation and functionality.
• Performs system testing and signal verification.
• Maintains the necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensures the progress and completion of assigned tasks.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.

Must have a strong work ethic.

Must be detail-oriented.

Completes other projects, as assigned.

Minimum Qualifications (Education, Skills & Experience)

• Minimum of High School Diploma/Vocational Training.
• Three (3) or more years of experience.
• A mastery knowledge of trouble shooting commercial intrusion systems, fire systems, CCTV, intercom and access control systems.
• A working knowledge to full understanding of local/national codes.
• A mastery knowledge of test equipment, such as multimeters, battery analyzers and decibel meters.
• A valid driver’s license and be able to clear a drug screening.
• Ability to read and interpret blueprint, schematics, diagrams, policies, procedures, etc. as presented in English.
• Requires 50% to 75% proficiency in Everon Commercial’s Tier 1 product offerings.

Certification/Licensing

• Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.

Work Environment

• The employee is occasionally exposed to extreme weather conditions, risk of electrical shock, and harsh work environments.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to:
• Stand;
• Walk;
• Sit;
• Twist;
• Use hands to handle;
• Reach with hands and arms;
• Push;
• Pull;
• Climb or balance;
• Stoop, kneel, crouch, or crawl;
• Talk and hear.

• Use vision abilities including: close, distance, peripheral, depth, and color.
• Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.

• Lift, move, and hold up to approximately 50 lbs.

Must be able to work a full-time, flexible schedule with “on call availability” and must be able to travel on short notice.

Must be able to drive a motor vehicle (day and evenings) for extended time periods.

Benefits

• Competitive budgeted pay range based on multiple factors, including but not limited to tenure, previous experience, qualifications, certifications, and geographic considerations.
• Offers eligible employees competitive benefits, including health and welfare benefits, a 401(k) plan with company match, short term and long term disability coverage, life insurance, wellbeing benefits, and paid time off among others.