Commercial Service Tech I

Responsibilities

• Performs routine and emergency service calls.
• Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment.
• Provides reliable, high quality customer support.
• Provides customer instruction on system operation and functionality.
• Performs system testing and signal verification.
• Maintains the necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensures the progress and completion of assigned tasks.
• Provides documentation of service and hours worked.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Completes other projects to manager and customer satisfaction, as assigned.

Requirements

• Strong work ethic and detail-oriented.
• Mastery knowledge of commercial intrusion systems, fire systems, CCTV, intercom, and access control systems.
• Working knowledge to full understanding of local/national codes.
• Ability to read and interpret blueprints, schematics, diagrams, and instructions in English.
• Ability to collaborate and communicate with internal and external teams and end users in English.
• Proof of ability to legally work in the United States.
• Minimum of High School Diploma/Vocational Training.
• One or more years of experience.
• Valid driver’s license.
• Ability to clear a drug screening in accordance with company policy and applicable law.
• Must obtain and retain any specific product certifications and/or licenses required by national, state, and local codes.
• 50% to 75% proficiency in Everon’s Tier 1 product offerings.

Work Environment

The work environment includes exposure to outside weather conditions, risk of electrical shock, and harsh work environments.

Physical Requirements

• Regularly required to stand, walk, sit, twist, use hands to handle, reach with hands and arms, push, pull, climb or balance, stoop, kneel, crouch, or crawl, talk, and hear for up to 8 hours per day.
• Use vision abilities, including close, distance, peripheral, depth, and color.
• Work in unusual and sometimes difficult positions/circumstances, such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
• Lift, move, and hold up to approximately 50 lbs.
• Work a full-time, flexible schedule with “on-call” availability.
• Travel on short notice.
• Drive a motor vehicle (day and evenings) for extended time periods.

Pay and Benefits

The pay range for this role is $21.82 - $38.37 an hour and is based on experience and qualifications.

• Healthcare benefits.
• 401(k) plan and company match.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• Paid time off (accrue up to 80 hours in the first year, with increased accrual rates after the first year).
• Paid holidays.