Commercial Service Manager - Commercial Service Tire & Auto Shop

About the role

The Commercial Service Manager oversees the day-to-day operations of the commercial service department. This role involves managing a team of technicians and service advisors, ensuring excellent customer service, maintaining safety standards, and driving profitability.

Responsibilities

• Lead, train, and develop a team of service technicians and advisors.
• Schedule and coordinate the daily workflow of the service department.
• Maintain strong relationships with commercial customers to ensure satisfaction and repeat business.
• Address customer inquiries, complaints, and concerns promptly and effectively.
• Collaborate with the sales team to ensure seamless customer experience.
• Oversee the efficient operation of the commercial service department, ensuring timely completion of all service orders.
• Implement and monitor processes to improve productivity and reduce costs.
• Ensure proper maintenance and use of equipment and tools.
• Monitor financial performance, including revenue, expenses, and profitability.
• Analyze financial reports to identify trends and areas for improvement.
• Ensure compliance with all safety regulations and company policies.
• Conduct regular safety meetings and inspections.
• Maintain a clean and organized work environment.

Requirements

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze and interpret financial data.
• Strong problem-solving skills and attention to detail.
• Knowledge of commercial vehicle systems and repair techniques.
• ASE (Automotive Service Excellence) certification is preferred.
• OSHA (Occupational Safety and Health Administration) certification is a plus.

Qualifications

• High school diploma or equivalent; Bachelor's degree in business or related field preferred.
• Minimum of 2 years of experience in a commercial service environment.
• Proven experience in managing a team and driving operational success.