Commercial Service Manager

About the role

Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are committed to excellence and recognize the dedication it takes to do a great job. If you take pride in your work and are passionate building teams and long-term relationships, we want you on our team! We go the extra mile in everything that we do! Join Our Team as a Commercial Service Manager! Snider Fleet Solutions is looking for a dynamic and results-driven Commercial Service Manager to provide the daily direction and distribution of work orders to technicians. In addition, the Commercial Service Manager provides oversight of work performed and ensures that proper safety procedures and processes are followed. Excellent interpersonal and leadership skills are vital for this role, as positive teamwork is important for business growth.

Responsibilities

• Receive, create, assign, and monitor all service work orders to technicians
• Manage productivity of technicians, with a focus on monthly revenue goals
• Provide ongoing training and skill development opportunities for technicians to enhance performance and stay current with industry standards
• Step in to assist with work orders and technician tasks as needed, especially during periods of high demand or staffing shortages
• Assist branch manager with maintaining up to date employee administrative files
• Provide sales staff support with service quotes, product look-ups, and any customer concerns
• Oversee customer scheduled fleet work, scrap tire analysis, and other customer needs
• Assist with warehouse duties (inventory, load/unload, barcoding, scan billing, etc.)
• Conduct daily inspection of warehouse, service bays, trucks, and equipment in order to ensure safety, compliance, cleanliness, and organization
• Ensure proper branch opening and closing procedures are being followed

Qualifications

• 3+ years of experience as a commercial tire technician
• 5+ years of experience assigning commercial service work orders to technicians
• Proficient in MS Office and the able to learn other software (Maddenco, AS400, SAP, BTN, etc.)
• Commercial TIA certification (strongly preferred)
• Forklift Certification (or ability to obtain following employment)
• Valid Driver's License or state(s) equivalent and must be insurable to drive by company standards

Skills

• Exemplary leadership, organizational, and time management skills
• Superior customer service and communication skills (both written and verbal)
• Ability to multi-task, work effectively under pressure and time constraints
• Demonstrate strong analytical thinking and business insight
• Reliable and dependable with self-initiative

Benefits

• Competitive salary with bonus opportunity
• Comprehensive benefits package including Medical, Dental, Vision, and Employer-Paid Life & Short-Term Disability
• 401(k) with company match
• Paid Time Off (PTO) & Paid Holidays
• Opportunities for professional development, skill growth, and career advancement