Commercial Service Admin Assistant- Nashville, TN.

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

About the Role

The primary purpose of this position is to ensure all administrative functions of the various sites are completed in a timely manner. This includes hiring, revenue tracking, claims abatement and claims prevention practices, establishing and maintaining relationships with associates/management of each account, and managing revenue, payroll, and claims for various accounts. This is a non-driving administrative hourly role.

Responsibilities

• Ensure Hotel General Managers receive daily parking totals emailed to them for reconciliation and posting
• Ensure Hotel overnight revenue reconciliation is done daily, and RSS’s updated every 48 hours
• Set up and conduct all Market interviews (hotels, Events, Erlanger) to ensure market is properly staffed
• Schedule and conduct all hotel new hire training — 100% expectation on first 90 minutes and OJT
• Ensure all Hotel payroll is approved at minimum every 48 hours
• Ensure all Private Events requests are responded to within 24 hours and quoted within 48 hours
• Conduct WCO Monthly in partnership with the HR team
• Update Trip Advisor Tracker with market surveys each Monday
• Claims abatement and prevention
• Work 40+ hours on site at various accounts
• Ensure associates are compliant on all onboarding tasks, as well as properly trained/certified before working their first shift
• Booking, scheduling, and billing private events (where applicable)
• Maintain a work-friendly atmosphere and a team environment
• Maintain a strong level of communication with associates and clients
• Assist in solving basic customer service issues
• Weekly review of associate punches, claimed tips, minimum wage, and car counts. Follow up with associates and correctly submit by established deadline
• Management of revenue for all accounts, including setting up reporting capabilities for each shift
• Other duties as assigned by City or Area Manager

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed