Commercial Sales & Client Services Representative

Location: Madison, WI • Full-time

About the role

ServiceMaster is a leading commercial cleaning and facility solutions provider. This dual‑focused role blends sales drive and relationship management, responsible for hunting and closing new commercial cleaning contracts while serving as the primary point of contact for existing accounts. The goal is to grow the client portfolio, ensure high‑quality service delivery, and maximize client retention.

Responsibilities

• B2B Business Development (50%): prospect, cold‑call, and network to find new commercial accounts; conduct site walkthroughs, calculate profit margins, and present custom service proposals to close recurring monthly contracts.
• Client Services & Account Management (50%): serve as the dedicated contact for existing commercial clients; conduct routine quality‑assurance walkthroughs, gather feedback, and proactively address service issues.
• Contract Retention & Upselling: maintain high client retention rates by building strong relationships with facility managers; identify opportunities to upsell specialty services such as floor waxing, carpet cleaning, and window washing.
• Cross‑Team Collaboration: act as the liaison between the client and cleaning operations team, ensuring special requests or complaints are quickly resolved.

Requirements

• 2+ years of experience blending B2B sales with account management or client services; experience in janitorial, facility management, hospitality, or service industries preferred.
• Bilingual (English/Spanish) is a strong plus.
• High emotional intelligence with a proven track record of de‑escalating client issues and building long‑term loyalty.
• Strong corporate presentation skills and comfort discussing numbers, contracts, and service scopes with executives.
• Highly organized with the ability to balance strict sales targets alongside daily client support tasks.
• Valid driver’s license and a reliable vehicle for regular client site visits.

Benefits

• Competitive base salary + commission
• Health insurance
• Vision insurance
• Opportunity for advancement
• Car allowance or mileage reimbursement program
• Paid time off and comprehensive corporate benefits package

Pay

$45,000 – $50,000 base salary per year, plus commissions.

Schedule

Full‑time position.