COMMERCIAL RUNNER

About the role

The Commercial Runner is the entry point to the organization's commercial structure, occupying a temporary training role (from two weeks to a maximum of one month) before becoming a Sales Agent (SA).

Responsibilities

• Receive calls from potential customers following the provided script
• Collect basic customer information according to established protocol (name, contact number, ZIP code)
• Perform an initial lead qualification filter according to established criteria
• Transfer calls to SAs assigned by the FTA, providing the collected information
• Record attended calls and their results in the database
• Attend training meetings with their FTA
• Observe and learn from sales techniques applied by experienced SAs
• Progressively practice the commercial discourse (script)
• Report to their FTA any difficulties encountered during call handling
• Keep their personal progress record updated regarding required skills
• Participate in specific training sessions led by the FTA
• Receive structured feedback on their performance
• Practice more advanced communication techniques and objection handling
• Review personal metrics of telephone service and effectiveness in lead qualification
• Undergo comprehensive evaluation to determine aptitude to advance to SA
• Establish specific improvement plans with their FTA for identified opportunity areas
• Occasionally participate in special training on new products or regulations
• Occasionally attend integration activities with the commercial team
• Occasionally receive additional training in specific areas according to detected needs

Requirements

• Previous sales experience desirable but not mandatory
• Demonstration of commercial aptitude during the selection process

Qualifications

• Associate degree or related studies
• Incomplete university studies

Skills

• Basic customer service skills
• Clear and effective communication skills
• Ability to identify basic information from potential customers
• Positive attitude and learning orientation
• Elementary teamwork skills
• Ability to follow precise instructions
• Basic knowledge of office tools
• Management of telephone systems and communication platforms

Benefits

This role constitutes a fundamental stage of observation and learning, where the Runner absorbs best practices through direct observation of their SA colleagues and superiors, preparing to assume full commercial responsibilities upon satisfactory completion of their training period.

Pay

Not specified

Schedule

Not specified