Commercial Refrigeration Technician HVAC-R

What we offer

• Competitive pay
• Company Vehicle & Cell Phone
• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourages employees to “think outside the box”
• Challenging and meaningful work that fosters learning and development
• Fun fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other

Our Teams

We are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities.

Our Culture

We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Join a winning team that enables you to build your best future!

What you will do

The Technician III is an exciting and dynamic position that will appeal to a creative, resourceful, high-energy, and organized person who thrives in service-oriented and customer-facing situations. The Technician III is a vital member of the Easy Ice service team, responsible for ensuring the optimal performance and reliability of ice machines through proficient cleaning, maintenance, troubleshooting, and installation.

How you will do it

• Clean, maintain, troubleshoot and install Easy Ice equipment, with the goal to increase equipment life and reliability, reduce service calls, and reduce emergency ice purchases
• Diagnose machine performance problems or system errors down to the component
• Manage on-site, remote, and standard installation, repair, maintenance, and test tasks
• Train and mentor less senior technicians as required
• Provide service and customer support during field visits with a strong emphasis on building positive relationships with customers
• Manage on-site installation, repair, maintenance and test tasks
• Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice standard operating procedures
• Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities
• Ensure proper truck stock at all times, avoiding unnecessary return trips and delays in customer service
• Facilitate the processing of accurate payments from customers and assist in the proper shutdown or removal of equipment when necessary
• Assist in maintaining a clean, organized, and safe work environment in the shop when applicable by adhering to all safety protocols and cleanliness standards
• Ensure vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and to uphold a professional appearance

Who we are looking for

• Education: High school diploma or general education degree (GED)
• Vocational/Technical Training preferred
• Experience: 5+ years experience in the diagnosis and repair of commercial equipment (prior experience with refrigeration, electrical, HVAC, ice machines, or related equipment)
• EPA 2 Certification
• Ability to demonstrate and train hot work
• Ability to train torch solder management, safety standards, and procedures
• Ability to demonstrate and train refrigeration diagnostics
• Ability to demonstrate and train electrical diagnostics
• Ability to demonstrate, install, and train operations on all ice machine brands
• Adept and ability to train and mentor less experienced technicians
• Demonstrate a high level of customer service and de-escalation skills
• High level of ability to work and problem solve independently
• Working knowledge of mobile tools and applications
• Experience in and the ability to demonstrate volt meter operations
• Ability to work a full-time schedule which includes a rotating on-call schedule
• Strong communication skills to effectively interact with customers and team members
• Problem solving abilities and a proactive approach to addressing repair and maintenance issues
• Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner
• Skills in maintaining organized records and documentation of service activities
• Demonstrated track record of delivering highest level of customer satisfaction
• Certificates, Licenses and Registrations: EPA 2 or Universal Certification