Commercial Real Estate Account Manager

Location: 11501 Outlook Street, Overland Park, Kansas

About the Role

Under the direction of the Manager, our Account Managers are responsible for servicing a commercial real estate portfolio in a timely, efficient, and responsible manner to protect the interest of KeyBank, mortgage insurers, and investors. This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws and regulations.

We offer Account Manager positions across three core verticals:

• CMBS & SASB (Commercial Mortgage Backed Securities / Single Asset Single Borrower)
• Agency (Freddie Mac, Fannie Mae, Ginnie Mae, HUD – Full Asset Management)
• Institutional (Interim | Balance Sheet Lenders, Life & Pension | Foreign Lenders, CLOs | ABS | P3, Debt Funds | Repo Servicing, Net Lease REITs)

Individual skills and experience will be assessed and appropriate job leveling will be assigned at offer.

Responsibilities

• Monitor assigned portfolio to ensure compliance with specific requirements pursuant to contractual servicing agreements.
• Institute and administer directives involving changes in servicing standards (e.g., establishing and implementing new technologies for reporting property inspections and financial analysis).
• Perform intensive loan servicing for loans designated by investor or servicer as not meeting performance standards, as well as for loans recently returning to a performing status after default or workout. Intensive servicing typically involves frequent inspections, comparable financial analysis, administering rehabilitation/repair agreements, and cash flow auditing.
• Make recommendations (both objective and subjective) to the Watchlist Committee regarding any loan that is not meeting established standards for overall property performance.
• Generate income through transaction fees and the timely collection of late charges to ensure the profitability of the Servicing Division and KeyCorp.
• Monitor and administer the posting of all loan payments in accordance with the loan documents.
• Monitor and collect delinquencies.
• Review and process reserve disbursements in accordance with reserve agreements.
• Review and analyze insurance certificates related to the commercial property to ensure compliance with the loan documents.
• Monitor and oversee the payment of all taxes and insurance as required by the loan documents.
• Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements.
• Input and maintain loan and collateral data in the loan servicing system and RECWeb.
• Administer all borrower inquiries and requests.
• Assist with special projects and train new employees.

Requirements

• Four-year college degree or experience commensurate with position grade.
• Excellent verbal and written communication skills.
• Strong analytical skills.
• Proficiency in Microsoft Word, Excel, and Outlook.

Preferred Qualifications

• Experience in commercial mortgage loan servicing and/or underwriting.
• Experience with cash management accounts, escrow/reserve account disbursements, insurance/tax issues, property releases, and loan payoffs.
• Knowledge of real estate law, appraisal, accounting/auditing.
• Experience with legal document review and interpretation.
• Experience with McCracken/Strategy and RECWeb loan servicing systems.

Pay

This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based on skills, experience, and geographic location. Compensation for this role also includes eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives.

Benefits

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces that prioritizes in-office presence while providing flexible options where roles can be performed effectively in a mobile environment.